AI Product Manager / Project Manager - Senior Associate - Amman

Job description

About Us With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future. Line of Service Overview IFS is a network of specialist support professionals, which includes Clients & Markets, Finance, Human Capital, Office Management, Risk & Quality, and Technology, to name a few. Each function plays a vital role in making sure we have all the right resources, services and technology across our business. Business Unit Overview The AI Centre of Excellence (AI CoE) is our central engine for AI strategy, product build, and scale. It governs standards and cost and risk controls, runs AI Factory squads to design and ship custom AI solutions and reusable frameworks (LLM and RAG stacks, integrations on Azure), provides technical consultation on architecture, solution design, and best practices, and drives workforce transformation through training and upskilling to accelerate adoption across our lines of service. Operating within IFS, the CoE partners with Experience Design and adjacent technology teams, follows a codified operating model and RACI for approvals and observability, and supports proposals, demos, and delivery with a focus on distinctive outcomes and trusted leadership. How You’ll Contribute As a Product Owner / Business Analyst, you'll play a key role in shaping and delivering AI and Generative AI products by translating business needs into actionable product requirements and supporting end-to-end Agile delivery. Working closely with Product Owners, Architects, Engineers, Experience Designers, and business stakeholders, you'll help define product capabilities, refine backlogs, and ensure solutions deliver measurable business value. The role combines business analysis, Agile product ownership, stakeholder engagement, and AI product delivery, enabling cross-functional teams to build innovative AI solutions aligned with business priorities and the AI Centre of Excellence delivery framework. Product & Backlog Management Collaborate with Product Owners to define, refine, and maintain the product backlog. Translate business objectives into epics, features, user stories, and clear acceptance criteria. Support backlog prioritization based on business value, customer needs, and delivery dependencies. Ensure backlog readiness for sprint planning and Agile delivery. Track feature progress and support release planning activities. Business Analysis Engage stakeholders to understand business objectives, pain points, and opportunities. Elicit, analyse, validate, and document business, functional, and non-functional requirements. Develop business process maps, user journeys, and functional specifications. Collaborate with technical teams to ensure solutions meet business needs. Support MVP definition and identify opportunities for future enhancements. Stakeholder Engagement Facilitate workshops, discovery sessions, and requirements gathering activities. Act as the bridge between business stakeholders and delivery teams. Clarify priorities, resolve requirement ambiguities, and align stakeholders on delivery outcomes. Communicate product progress, risks, dependencies, and decisions throughout delivery. AI Product Delivery Support the delivery of AI, Generative AI, automation, and digital transformation initiatives. Partner with Scrum teams to ensure requirements are understood and delivered successfully. Support user acceptance testing (UAT), business validation, and adoption activities. Ensure solutions align with Responsible AI principles and AI CoE governance standards. Continuous Improvement Produce high-quality delivery artefacts, including user stories, process maps, functional specifications, and requirements documentation. Monitor product feedback and recommend enhancements based on user insights and business value. Identify opportunities to improve delivery processes, stakeholder engagement, and AI product practices. Contribute to knowledge sharing and continuous improvement across the AI Centre of Excellence. What You’ll Bring 3-5 years of experience in Business Analysis, Product Ownership, Product Delivery, Digital Transformation, or Technology Consulting. Experience delivering digital, AI, analytics, automation, or enterprise technology solutions. Experience working within Agile delivery environments using Scrum or Kanban methodologies. Experience facilitating stakeholder workshops and translating business needs into product requirements. Experience working with cross-functional product and engineering teams. Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field. Agile certifications such as ScrumAlliance, CSPO, PSPO, PSM, Agile BA, or equivalent are advantageous. Business Analysis certifications (CBAP, CCBA, ECBA) are beneficial. Business Analysis & Product Delivery Requirements elicitation and analysis User story development and backlog refinement Process mapping and workflow analysis Functional and non-functional requirements Acceptance criteria definition Product backlog management Requirements traceability AI & Digital Understanding of AI, Generative AI, LLMs, automation, and analytics AI product development lifecycle Responsible AI awareness Digital transformation principles Agile Delivery Agile methodologies (Scrum/Kanban) Sprint planning and backlog refinement Release planning support User Acceptance Testing (UAT) Change impact assessment Tools Azure DevOps Asana Microsoft Visio Microsoft 365 Suite Attributes & Soft Skills Strong analytical thinking and structured problem-solving skills. Excellent communication and stakeholder management capabilities. Ability to translate business challenges into clear product requirements. Strong facilitation and workshop leadership skills. Comfortable working in fast-paced, Agile delivery environments. Highly collaborative with a continuous learning mindset. Excellent verbal and written communication in English. What Sets You Apart Passion for delivering AI-enabled products that solve real business problems. Ability to bridge business strategy, user needs, and technical delivery. Strong product mindset with a focus on customer value and measurable outcomes. Skilled at simplifying complex problems into actionable product requirements. Collaborative team player who builds trusted relationships across business and technology teams. Comfortable navigating ambiguity while maintaining delivery momentum. Curious about emerging AI technologies and continuously seeks opportunities to improve products and ways of working. How You’ll Make a Difference At PwC, we expect all our people to embody the skills and behaviors of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level. Why You’ll Love Working at PwC At PwC, you’ll find more than just a job — you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.