AI Product Specialist

Job description

### **The Joblogic Story** Established in 1998, **Joblogic** is the UK’s #1 **Field Service Management** (FSM) software platform. We are a global business with offices in the **UK**, **Pakistan**, and **Vietnam**. Since our management buy-out in 2013, we have grown from **~£500K** ARR to **~£35M+** ARR and expanded our team from 11 to 500+ people. Recently, we secured a strategic growth investment from **Vista Equity Partners** — a global technology investor specialising in enterprise software. This investment includes over **£100** million in new primary capital and will fuel our next phase of growth by accelerating our **AI-first roadmap**, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With **Vista’s** backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to **£100M** ARR across international markets. **Joblogic** provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over **100,000** users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms. **About the role:** We are looking for an **AI Product Specialist** to join our AI Product Operations team. You will support the delivery and continuous improvement of AI products and AI agents within a SaaS-based product environment, from customer discovery and agentic workflow design through requirements, delivery, UAT, customer onboarding, feedback, and post-release improvement. You will work closely with customers, Product, and Development teams to translate business needs into clear workflows, specifications, and prioritized product improvements. **Roles and Responsibilities** - Understand customer business processes, use cases, and agentic workflows. - Create workflow diagrams, product requirements, and specification documents. - Support the planning and delivery of AI agents, product features, and enhancements. - Manage product and improvement backlogs and support prioritisation. - Coordinate delivery with Development and other internal teams. - Clarify requirements and manage changes throughout development. - Plan and run UAT, track issues, and support release readiness. - Support customer onboarding, pilots, product adoption, and rollouts. - Gather and analyse customer feedback, usage insights, and evolving requirements. - Investigate product issues and coordinate fixes through to resolution. - Run post-release QA evaluations and identify quality and performance improvements. - Maintain accurate Jira tickets, documentation, customer updates, and project records. **Essential Experience and Skills** - Bachelor’s degree in Computer Science, Business Analytics, or related field - 3+ years of relevant experience in Product Operations, Product Management, Project Management, Business Analysis, Implementation, Customer Success, or a similar role. - Experience working in a SaaS-based product or technology environment. - Experience supporting or coordinating software or technology product delivery. - Strong requirements gathering and business process analysis skills. - Experience creating workflow diagrams, specifications, and product documentation. - Experience managing product, feature, or improvement backlogs. - Good understanding of UAT, release readiness, and QA processes. - Strong customer-facing communication and stakeholder management skills. - Strong organisation, planning, and problem-solving skills. - Ability to manage multiple priorities and drive actions through to completion. **Nice to Have** - Experience with AI products, AI agents, or agentic workflows. - Understanding of FSM business processes or similar operational workflows. - Experience with Jira, HubSpot, SharePoint, or similar tools. - Experience with customer onboarding, pilots, implementation projects, or SaaS product adoption. - Experience running structured QA or product evaluation activities. - Experience working with international customers. **WHAT WE OFFER** - Accelerated career path in a professional environment ripe with opportunities for future career progression and growth - A comprehensive compensation package encompassing extended health benefits, with fully covered premiums. - 29 Annual Paid leaves and parental leave top-ups to support your growing family (As per Company Policy). - Paid 8 sick leaves & uncapped compassionate leaves (As per Company Policy). - Life Insurance & Medical Insurance (Including Family). - OPD - Provident Fund. - Gym allowance. - Maximum 45 weekly hours (Monday-Friday). - Working hours - 8.5 hours/day including 1 hour break.