AI Quality Engineer

Job description

TLDR Ensure Neon’s automation agents perform flawlessly in real-world workflows. You’ll monitor outputs, catch errors, refine processes, and feed insights back into product and engineering. Ideal candidates are detail-oriented, comfortable with technical systems, and thrive in fast-moving, ambiguous environments where quality is mission critical. ABOUT US: JOIN THE TEAM MAKING LIFE-SAVING DRUGS ACCESSIBLE The crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials. Over 50% of critical prescriptions are abandoned due to: - Cost barriers: Patients with high copays are 5x more likely to abandon treatment - Insurance maze: Complex prior authorizations block access - Logistical challenges: Coordinating medical visits for treatments Our solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance. Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises. WHY JOIN NEON? - Frighteningly ambitious: We’re not just idealists. We’re seasoned builders. On a mission to build a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises. - Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers. - Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution. - Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections. - Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes. - Career acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation. WHAT’S UNIQUE ABOUT WORKING HERE? Mission-driven capitalists We’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives. Working like athletes Like athletes, we are constantly honing our craft to produce our best possible work. We work with intention and humility. We support and challenge each other to be our best selves. And as a team, we achieve goals together that would be impossible alone. THE ROLE: AI QUALITY OPERATOR Improve the quality of our AI agents by reviewing the output of their work. For example, for our phone-calling AI agents, you will: - Review transcripts and recordings of their calls - Understand issues that arose on those calls - Label and document those issues - Provide suggested guidance on how to improve going forward Your efforts will contribute directly to the quality of our AI agents, and thus to our mission. DNA Core traits and capabilities of a high-performing Neon quality operator. - Detail-oriented: You will need to maintain outstanding attention to detail, as you review AI agent work product at scale. - Speed: You will need to execute with speed and urgency. - Rigorous: You will need to often investigate and deeply understand a problem, in order to suggest helpful solutions. To that end, you must be willing to do the hard thinking required to understand the root cause of an issue that you have identified. Surface level thinking will not suffice. - Growth mindset: Curious, experimental, adaptable. EXPERIENCE - Experience operating with excellence in a fast-paced, dynamic environment. - Early in your career with demonstrated talent, hustle, and creativity. JOIN US! Neon is building the automation platform for healthcare enterprises. We're backed by top Silicon Valley investors. We're profitable and growing fast with 7+ figure customer contracts. Apply today to join a rocket ship that is bringing state-of-the-art AI systems to pharma, and bringing life-saving medications to the patients who need them. Please note: Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position. Keywords: AI Quality Operator, AI Quality Associate, Conversational AI Specialist, AI Quality Specialist, AI Review Operator, Business operations, Quality operations, QA, Quality Operations Specialist