AI Senior Professional, Site Support (第三方短期合同)

Job description

The Impact You'll Make We are seeking an experienced AI & Predictive Analytics Consultant to support the development and validation of innovative AI and analytics capabilities within IT Operations and Service Management. You will play a key role in assessing how artificial intelligence, machine learning, and predictive analytics can improve Site Support and Service Desk performance through automation, data-driven decision making, and proactive operational insights. The successful candidate will work closely with key stakeholders to analyze historical ITSM data, develop and validate predictive models, assess data readiness, and execute proof-of-concepts and pilot initiatives. What You’ll Be Doing • Support an AI-powered Incident Classification & Routing Pilot. • Analyze ServiceNow and operational data to identify patterns and improvement opportunities. • Develop and validate predictive models for ticket volumes, KPI risks, and escalation trends. • Assess data quality and readiness for AI and analytics initiatives. • Provide recommendations, business cases, and implementation roadmaps. • Collaborate with Service Desk, Incident Management, and operational stakeholders. What We're Looking For • AI, Machine Learning, and Data Analytics expertise. • Predictive modeling and statistical analysis capabilities. • Knowledge of ServiceNow and IT Service Management. • Proficiency in Python, Power BI, Microsoft Fabric, and Azure AI. • Strong stakeholder management and communication abilities. • Good English commnunication skill. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. Our Commitment to Transparency Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Want to know more? Please visit our FAQ Page . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.