Key Responsibilities:Administer and support enterprise AI platforms (Copilot, Claude, firm-built Azure-hosted AI) — availability, performance, policy complianceWork with APIs, connectors, and automation tools to enable secure, approved data access for AI systems while preserving ethical walls, matter confidentiality, and firm governance requirementsCoordinate with vendors on platform updates, feature enablement, and operational troubleshootingMaintain documentation covering AI platform configuration, access procedures, integrations, and operational standardsSupport integrations between AI platforms and firm systems — document management, knowledge repositories, collaboration tools, other approved enterprise appsMonitor AI platform usage, performance, and cost; assist with cost tracking, reporting, and allocation across departments/practice groupsManage access controls, permissions, and usage policies for AI platforms, in coordination with InformationSecurity, Risk & Conflicts, and Identity teamsImplement role-based access control, audit logging, and data protection controlsConfigure environments, resource groups, and service integrations supporting AI workloadsAnalyze usage metrics and performance data to recommend optimizationsProvide Tier 2/3 support, troubleshooting incidents for AI solutionsManage updates, patches, and version upgrades for AI platforms; coordinate with vendors and internal teams on complex issuesProvide periodic status updates and project reports to management; occasional after-hours support requiredRequirementsMust-HaveBachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)5+ years in systems administration, platform support, or enterprise IT operationsExperience administering cloud/SaaS platforms in an enterprise environmentStrongly desired: experience with integrations, access management, and cost tracking for enterprise applicationsAdvanced technical expertise across document management, systems administration, database administration, and OS-level functionalityNice-to-HaveExperience working in a law firm, legal operations, or legal tech environmentHands-on experience with AI tools such as LLMs (e.g., ChatGPT), automation platforms (Zapier, Make), OCR tools, or analytics platformsBackground in marketing automation, lead generation systems, or paid ads optimizationExperience with chatbots, call automation, or client intake systemsFamiliarity with document automation, legal research tools, or eDiscovery platformsBasic understanding of APIs, integrations, or no-code/low-code toolsExperience building dashboards (e.g., Power BI, Tableau, Google Data Studio)Knowledge of data privacy, compliance, and security considerations in AI implementationPrior experience in a consulting, operations, or innovation-focused role System and Work Setup Requirements:A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storageHeadset/earphone with noise cancellation and webcam at 720p or higher resolutionA designated, quiet, and well-organized workspace free from distractions to facilitate focused workBenefitsPermanent remote work setupCompetitive starting rate paid in USDInternet AllowanceHMO insurance (PH)Paid US holidaysPaid Vacation and Sick Leaves
Key Responsibilities:
- Administer and support enterprise AI platforms (Copilot, Claude, firm-built Azure-hosted AI) — availability, performance, policy compliance
- Work with APIs, connectors, and automation tools to enable secure, approved data access for AI systems while preserving ethical walls, matter confidentiality, and firm governance requirements
- Coordinate with vendors on platform updates, feature enablement, and operational troubleshooting
- Maintain documentation covering AI platform configuration, access procedures, integrations, and operational standards
- Support integrations between AI platforms and firm systems — document management, knowledge repositories, collaboration tools, other approved enterprise apps
- Monitor AI platform usage, performance, and cost; assist with cost tracking, reporting, and allocation across departments/practice groups
- Manage access controls, permissions, and usage policies for AI platforms, in coordination with Information
- Security, Risk & Conflicts, and Identity teams
- Implement role-based access control, audit logging, and data protection controls
- Configure environments, resource groups, and service integrations supporting AI workloads
- Analyze usage metrics and performance data to recommend optimizations
- Provide Tier 2/3 support, troubleshooting incidents for AI solutions
- Manage updates, patches, and version upgrades for AI platforms; coordinate with vendors and internal teams on complex issues
- Provide periodic status updates and project reports to management; occasional after-hours support required
Requirements
Must-Have
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
- 5+ years in systems administration, platform support, or enterprise IT operations
- Experience administering cloud/SaaS platforms in an enterprise environment
- Strongly desired: experience with integrations, access management, and cost tracking for enterprise applications
- Advanced technical expertise across document management, systems administration, database administration, and OS-level functionality
Nice-to-Have
- Experience working in a law firm, legal operations, or legal tech environment
- Hands-on experience with AI tools such as LLMs (e.g., ChatGPT), automation platforms (Zapier, Make), OCR tools, or analytics platforms
- Background in marketing automation, lead generation systems, or paid ads optimization
- Experience with chatbots, call automation, or client intake systems
- Familiarity with document automation, legal research tools, or eDiscovery platforms
- Basic understanding of APIs, integrations, or no-code/low-code tools
- Experience building dashboards (e.g., Power BI, Tableau, Google Data Studio)
- Knowledge of data privacy, compliance, and security considerations in AI implementation
- Prior experience in a consulting, operations, or innovation-focused role
System and Work Setup Requirements:
- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
- Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
Benefits
- Permanent remote work setup
- Competitive starting rate paid in USD
- Internet Allowance
- HMO insurance (PH)
- Paid US holidays
- Paid Vacation and Sick Leaves
Berry Virtual is one of the world’s leading business solutions and staffing providers to business owners in the United States. We are focused on providing elite virtual staffing solutions, strategic business management consultations, and revenue-boosting packages to drive efficiency and positive impact on the bottom line of our business partners.Our continued commitment to our clients includes providing top-quality work, stellar work ethics, exceptional support team, and unparalleled efficiency. Our Mission is to offer better work opportunities to experienced professionals with specialized skills. We love to see our teams grow not just professionally, but also personally!At Berry Virtual, we recognize that your growth is our growth, and we're committed to fostering an environment that propels you forward.
Berry Virtual is one of the world’s leading business solutions and staffing providers to business owners in the United States. We are focused on providing elite virtual staffing solutions, strategic business management consultations, and revenue-boosting packages to drive efficiency and positive impact on the bottom line of our business partners.
Our continued commitment to our clients includes providing top-quality work, stellar work ethics, exceptional support team, and unparalleled efficiency. Our Mission is to offer better work opportunities to experienced professionals with specialized skills. We love to see our teams grow not just professionally, but also personally!
At Berry Virtual, we recognize that your growth is our growth, and we're committed to fostering an environment that propels you forward.
