Lucidya is a leading AI company in the region, building intelligent solutions that power the next generation of customer experience. As we expand into a new AI-focused business line, we are searching for a visionary AI Team Lead / AI Technical Manager to spearhead the development of our next flagship product: a fully scalable AI Agent platform built from the ground up.This is a rare opportunity for a builder - someone who thrives in zero-to-one environments, loves ambiguity, and wants to create something meaningful that will shape the future of AI-driven customer service in the Middle East.Role OverviewAs the AI Team Lead / AI Technical Manager, you will drive the vision, architecture, and execution of our AI Agent initiatives while mentoring a talented team of engineers.You’ll play a pivotal role in shaping an entirely new line of business, working closely with senior leadership - including the CEO, CTO, and General Manager - to turn innovative concepts into scalable, revenue-generating AI solutions.If you enjoy starting from scratch, making sense of ambiguity, and turning ideas into high-impact products, this role is for you.What You’ll DoOwn the Vision & DeliveryLead the design, development, and deployment of a brand-new AI Agent platform with a strong focus on customer service use cases.Build a product that can scale to multiple enterprise clients, meeting aggressive growth metrics (targeting ~$1M ARR by year-end).Manage multiple client engagements at the same time, ensuring successful delivery Mange and grow the AI infrastructure for scale and performanceLead & Grow a High-Performing AI TeamManage and mentor a team of AI/ML engineers (starting with 3 and growing).Establish strong practices, structure workflows, and remove blockers to keep momentum high.Help build and maintain reusable AI services to speed up high quality developmentDrive Strategy & Stakeholder AlignmentWork directly with the GM of the business unit and the Snr. Director of AI to align on priorities and deliverables.Communicate complex AI concepts clearly to non-technical stakeholders and executive leadership.Push back when needed and influence decisions through data, clarity, and strategic thinking.Bring Order to AmbiguityThrive in a fast-moving, fragmented early-stage environment by creating structure, processes, and reliable rhythms of execution.Help define how the team collaborates, plans, and delivers high-quality releases.What Success Looks LikeWithin your first 90-120 days, you will:Develop a clear scaling plan for our AI Agents.Get 'hands dirty' by working with the team on delivering AI Agents for our CustomersEstablish operating rhythms, processes, and collaboration models across engineering, product, and leadership.Gain a strong understanding of the local business environment and adapt effectively to regional culture.What We’re Looking ForNon-NegotiablesOutstanding communication skills - able to simplify complex concepts effortlessly.Proven ability to thrive in fast-paced, ambiguous environments.Calm under pressure, with a proactive, problem-solving mindset.Strong stakeholder management; confident guiding and influencing senior leaders.Hands-on experience building AI Agents and understanding their technical realities (strengths, pitfalls, constraints).Ability to build from 0 to 1 RequirementsExperience & Qualifications6+ years in AI/ML engineering, with at least 3 years leading teams.Strong practical experience designing, training, deploying, and evaluating LLM-based systems.Expertise in Python and modern ML frameworks (TensorFlow, PyTorch).Familiarity with MLOps pipelines, LLM evaluation, and production AI systems.Experience with AWS, GCP, or similar cloud environments.SaaS experience (especially customer service AI) is highly preferred.Bachelor’s or Master’s degree in Computer Science, AI, ML, or related fields, though exceptional hands-on experience is more important.Soft SkillsExceptional leadership and mentoring capabilities.Strategic thinker with strong analytical and problem-solving skills.Comfortable providing clarity, direction, and momentum in uncertain environments.Excellent cross-functional collaboration skills.BenefitsWhy Join Us?This is more than just an engineering role - it’s an opportunity to shape the technical future of Lucidya and its Customers. You’ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.We offer Employee Stock Option Plans (ESOP) to give you ownership in the company’s success, along with performance-based bonuses to reward your impact and dedication. As part of a fast-growing team, you’ll have the autonomy to lead, innovate, and grow - both personally and professionally.
Lucidya is a leading AI company in the region, building intelligent solutions that power the next generation of customer experience. As we expand into a new AI-focused business line, we are searching for a visionary AI Team Lead / AI Technical Manager to spearhead the development of our next flagship product: a fully scalable AI Agent platform built from the ground up.
This is a rare opportunity for a builder - someone who thrives in zero-to-one environments, loves ambiguity, and wants to create something meaningful that will shape the future of AI-driven customer service in the Middle East.
Role Overview
As the AI Team Lead / AI Technical Manager, you will drive the vision, architecture, and execution of our AI Agent initiatives while mentoring a talented team of engineers.
You’ll play a pivotal role in shaping an entirely new line of business, working closely with senior leadership - including the CEO, CTO, and General Manager - to turn innovative concepts into scalable, revenue-generating AI solutions.
If you enjoy starting from scratch, making sense of ambiguity, and turning ideas into high-impact products, this role is for you.
What You’ll Do
Own the Vision & Delivery
- Lead the design, development, and deployment of a brand-new AI Agent platform with a strong focus on customer service use cases.
- Build a product that can scale to multiple enterprise clients, meeting aggressive growth metrics (targeting ~$1M ARR by year-end).
- Manage multiple client engagements at the same time, ensuring successful delivery
- Mange and grow the AI infrastructure for scale and performance
Lead & Grow a High-Performing AI Team
- Manage and mentor a team of AI/ML engineers (starting with 3 and growing).
- Establish strong practices, structure workflows, and remove blockers to keep momentum high.
- Help build and maintain reusable AI services to speed up high quality development
Drive Strategy & Stakeholder Alignment
- Work directly with the GM of the business unit and the Snr. Director of AI to align on priorities and deliverables.
- Communicate complex AI concepts clearly to non-technical stakeholders and executive leadership.
- Push back when needed and influence decisions through data, clarity, and strategic thinking.
Bring Order to Ambiguity
- Thrive in a fast-moving, fragmented early-stage environment by creating structure, processes, and reliable rhythms of execution.
- Help define how the team collaborates, plans, and delivers high-quality releases.
What Success Looks Like
Within your first 90-120 days, you will:
- Develop a clear scaling plan for our AI Agents.
- Get 'hands dirty' by working with the team on delivering AI Agents for our Customers
- Establish operating rhythms, processes, and collaboration models across engineering, product, and leadership.
- Gain a strong understanding of the local business environment and adapt effectively to regional culture.
What We’re Looking For
Non-Negotiables
- Outstanding communication skills - able to simplify complex concepts effortlessly.
- Proven ability to thrive in fast-paced, ambiguous environments.
- Calm under pressure, with a proactive, problem-solving mindset.
- Strong stakeholder management; confident guiding and influencing senior leaders.
- Hands-on experience building AI Agents and understanding their technical realities (strengths, pitfalls, constraints).
- Ability to build from 0 to 1
Requirements
Experience & Qualifications
- 6+ years in AI/ML engineering, with at least 3 years leading teams.
- Strong practical experience designing, training, deploying, and evaluating LLM-based systems.
- Expertise in Python and modern ML frameworks (TensorFlow, PyTorch).
- Familiarity with MLOps pipelines, LLM evaluation, and production AI systems.
- Experience with AWS, GCP, or similar cloud environments.
- SaaS experience (especially customer service AI) is highly preferred.
- Bachelor’s or Master’s degree in Computer Science, AI, ML, or related fields, though exceptional hands-on experience is more important.
Soft Skills
- Exceptional leadership and mentoring capabilities.
- Strategic thinker with strong analytical and problem-solving skills.
- Comfortable providing clarity, direction, and momentum in uncertain environments.
- Excellent cross-functional collaboration skills.
Benefits
Why Join Us?
This is more than just an engineering role - it’s an opportunity to shape the technical future of Lucidya and its Customers. You’ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.
We offer Employee Stock Option Plans (ESOP) to give you ownership in the company’s success, along with performance-based bonuses to reward your impact and dedication. As part of a fast-growing team, you’ll have the autonomy to lead, innovate, and grow - both personally and professionally.
Lucidya is one of the fastest growing SaaS startups in the world & the leading social media analytics tool geared towards Arabic language. By leveraging AI, Machine Learning & big data technologies, we are on a mission of helping businesses in MENA region to understand and better serve their customers using our Media & Customer Intelligence products.With an HQ in Riyadh and offices in different countries in the world, we are funded by the most reputable investors in the region and scaling rapidly to meet the increasing demand of our products.Come and join the startup that has been named by World Economic Forum as one the most promising startups in MENA region … be part of the history we are making.
Lucidya is one of the fastest growing SaaS startups in the world & the leading social media analytics tool geared towards Arabic language. By leveraging AI, Machine Learning & big data technologies, we are on a mission of helping businesses in MENA region to understand and better serve their customers using our Media & Customer Intelligence products.
With an HQ in Riyadh and offices in different countries in the world, we are funded by the most reputable investors in the region and scaling rapidly to meet the increasing demand of our products.
Come and join the startup that has been named by World Economic Forum as one the most promising startups in MENA region … be part of the history we are making.
