AI Technical Support Specialist | Remote

Job description

**ABOUT US** We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before. **THE ROLE** **This isn't a traditional support role: it exists at the intersection of customer experience and AI.** The Hostinger Agent is already handling over 90% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting. **YOUR JOURNEY** **🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀** At Hostinger, progression is based on performance, ownership, and impact. **Stage 1: Customer Success Specialist**. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences. **Stage 2: Mentor → CS Product Expert.** Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers. **Stage 3: CX AI Engineer.** Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation. **WHO WE'RE LOOKING FOR** **Skills you already have:** - Fluent English, written and spoken - Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas - Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup). - Already using AI to build or automate processes in your work - Ability to make technical complexity clear for non-technical customers - Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves **What makes you stand out:** - ⭐ Hands-on experience with WordPress, cPanel, hosting environments, or website management tools. - ⭐ Experience contributing to AI tools, automations, or chatbots as a core responsibility - ⭐ Proven experience in improving internal workflows, not just working within them **What We Offer:** - **Permanent remote opportunity!** - A competitive monthly compensation for services in **USD or EUR.** - **Fully compensated 3-5 weeks initial learning period** to gain knowledge in technology, product, and communication areas. - **Paid Suspension days.** Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days per year. - **Loads of possibilities & tools for your personal growth:** Udemy account, Successors Academy course, Scribd subscription, and many more! - **Estimated start date: as soon as possible!** Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀 **Three. Two. Onboard.**