AI Transformation Consultant

Job description

Who we are Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce, plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state-of-the-art in-house Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven, growth-focused services, enabled by the industry's strongest team, and our advanced marketing and tech capabilities. We are growing rapidly, and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end. The team you will be part of Our Tech Team is the engine behind our digital capabilities—designing and building the platforms, tools, and systems that power our services across the eCommerce ecosystem. From automation to optimization to data integration, the team turns complex challenges into seamless solutions, enabling scale, speed, and smarter decision-making. With innovation at its core, Tech drives the digital backbone of our business and empowers every function to perform at its best. The part you will play We are seeking a skilled AI Consultant to accelerate automation and productivity across all departments of our e-commerce enablement business. This role will identify repetitive, high-volume tasks; evaluate automation opportunities; design AI-powered workflows; and drive deployment of solutions that reduce operational effort, increase speed, and ensure accuracy or enhance performance. You will work closely with cross-functional teams to map processes, uncover automation opportunities, build prototypes, and collaborate with tech teams to deploy production-ready AI solutions. The ideal candidate is both analytical and creative, with strong problem-solving skills, excellent communication abilities, and a deep understanding of how AI can be applied pragmatically to business operations. This role plays a critical part in accelerating Intrepid’s internal productivity roadmap and shaping the company’s adoption of next-generation AI and automation capabilities. As an AI Consultant, you will Discovery & Assessment Conduct process discovery workshops with different departments (Operations, Commercial, CS, Finance). Map current workflows and identify manual, repetitive, or error-prone activities suitable for AI or automation. Quantify effort, volume, turnaround time, error rate, and potential ROI for each opportunity. Create and maintain an AI Automation Opportunity Backlog. Solution Design Propose AI agents, automation workflows, and tool integrations to streamline identified processes. Recommend optimal solutions using workflow orchestration and application of AI. Create proof-of-concepts (POCs) with assistance from tech for quick validation. Implementation & Delivery Collaborate with Tech teams to integrate AI workflows and build automations using platforms like N8n, Langflow, Gemini, OpenAI Assistants/Agents etc. Run pilots, collect feedback, iterate, and scale. Develop documentation, SOP changes, and training materials for end-users. Measurement & Reporting Track impact metrics like Hours saved, Cost reduction, SLA improvements, Error reduction and User adoption Present monthly Automation Impact Reports to leadership. What we are looking for - the ideal profile Technical Skills Hands-on experience with GenAI LLMs, AI agents, or automation platforms. Proficiency in Python and no-code tools like N8n for automation. Familiarity with databases, APIs, webhooks, and system integrations. Experience in e-commerce, retail operations, or digital/marketplace workflows. Consulting & Analytical Skills Strong problem-solving with ability to break down complex workflows and translating business problems into solutions. Ability to evaluate ROI and prepare business cases. Comfortable leading workshops, interviewing stakeholders, and synthesizing insights. Excellent communication skills and experience working with cross-functional teams. Stay current with emerging AI technologies and recommend new applications. Industry Experience (Preferred) 1+ year of experience in automation consulting, process improvement, AI delivery, or digital transformation. Prior exposure to Ecommerce industry, e.g. marketplaces (Shopee, Lazada, TikTok), direct-to-consumer operations, logistics, or finance reconciliation workflows. In return, you will be getting Shape how AI is applied at regional scale across a leading e-commerce enabler of 1000+ employees in south east asia . Work on real, high-impact problems at scale—delivering real outcomes, not fluffy documents or experimental side projects. Play a pivotal role in shaping Intrepid’s next-generation, AI-powered operating model. Tech is a strategic pillar for intrepid, so you will feel the love and recognition for your work, and will partner closely with business stakeholders, who as internal users of the tech will provide the real-world feedback and inputs which help to take our tech stack to the next level We also offer Best of Both Worlds We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny. Culture that Brings Out the Best At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time. Grow Without Limits Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless. Rewarding You Right We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day. Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties #LI-VD1