AI Transformation & Process Excellence Manager (Public Service)

You're eager to learn how large organizations improve the way they work. You're comfortable doing research, organizing information, and helping the team stay on top of the details. You enjoy structure, take direction well, and want to understand how AI is changing the way your industry or function operates. You're experienced using AI tools and curious about how AI agents are being designed to interact within business processes — the emerging field of AX Design — and how thoughtful agent experience design can make process transformation more effective. The Work Utilize relevant AI tools across all tasks and deliverable creation, including the creation of agents and other tools to help facilitate: Gather industry or function research, benchmark data, and domain case examples; organize them into structured templates that support client assessments. • Support process redesign documentation by recording workshop outputs, collecting data inputs, and preparing tables for change-impact assessments. • Prepare slide and data inputs for transformation roadmap drafts and contribute sections to methodology playbooks and the reference library. • Maintain the team's reference library and IP documentation, and complete assigned AI literacy and continuous-learning modules. • Support the team in capturing how AI agents interact within process workflows — applying foundational AX Design awareness to ensure human-agent interaction points are clearly documented. Basic (Required) Qualification • Bachelor's Degree or equivalent • Experience in process improvement, operations, business analysis, or a related field, or equivalent coursework or internship • Demonstrated ability to organize and synthesize information from multiple sources into clear, structured formats • Experience with AI tools (e.g., GenAI platforms, AI-assisted research or productivity tools) in an academic or work context • Familiarity with basic business process concepts and AI fundamentals • Strong written and verbal communication skills Preferred Qualification • Curiosity about how AI is changing the way businesses design and run their processes • Collaborative mindset with the ability to support multiple team members across concurrent workstreams • Familiarity with basic AX Design concepts — how AI agents are designed to interact within business processes and why it matters About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.