AI Transformation & Product Discovery Lead

Job description

This role combines customer-centric product discovery, business analysis expertise, and AI-enabled innovation to drive meaningful business transformation. This is not a purely technology-focused role, nor is it a traditional business analysis role. It is a strategic position focused on helping customers discover opportunities, shape innovative products and services, and transform the way they work by combining human expertise with modern technology. You will operate at the intersection of business strategy, product innovation, digital transformation, and AI-enabled delivery. Your Role As an AI Transformation & Product Discovery Lead, you will help organizations transform ideas into measurable business outcomes. You will work with business leaders, product teams, architects, delivery organizations, and technology experts to identify opportunities, shape future solutions, and guide transformation initiatives from vision to execution. You understand that technology alone does not create value. Real transformation happens when business challenges, customer needs, stakeholder alignment, and innovative solutions come together. You will leverage AI and emerging technologies where they accelerate value, while applying proven discovery, analysis, facilitation, and product management practices where they remain the most effective approach. You are equally comfortable facilitating customer discovery workshops, performing value stream analysis, building business cases, mapping business capabilities, and validating solution opportunities. You understand that sustainable transformation starts with a deep understanding of customer needs, business objectives, and value creation across the organization. Your mission is to help customers answer key questions: Where can we create the most value? Which opportunities should we invest in? How can technology enhance customer and employee experiences? How should people, processes, and technology work together? What changes are required to achieve lasting business outcomes? What You Will Do Strategy & Transformation Identify opportunities to create measurable business value through innovation, technology, and new ways of working. Facilitate workshops with business leaders and key stakeholders to shape transformation initiatives. Assess organizational readiness, capabilities, and adoption challenges. Define strategic visions, transformation roadmaps, and priorities. Align initiatives with business objectives and measurable outcomes. Support customers in designing future-ready operating models. Help organizations move from experimentation to sustainable business adoption. Analyse business capabilities, processes, and value streams to identify improvement opportunities and transformation priorities. Use structured business analysis techniques to understand current-state challenges and define target-state outcomes. Opportunity Discovery & Value Definition Explore and evaluate opportunities for new products, services, and business capabilities. Facilitate discovery, ideation, and innovation workshops with cross-functional teams. Identify opportunities where digital technologies, automation, analytics, and AI-powered capabilities can deliver meaningful impact. Assess value, feasibility, risks, and organizational implications. Prioritize opportunities based on strategic goals and expected outcomes. Build compelling business cases, define value realization approaches, and establish measurable success criteria to support investment decisions. Apply techniques such as value stream mapping, customer journey analysis, and business capability assessment to identify opportunities for improvement and innovation. Product Discovery & Innovation Translate business challenges into innovative AI-enabled product and service opportunities. Shape product visions, discovery roadmaps, and innovation initiatives. Validate assumptions through experimentation, prototyping, and iterative learning. Define user needs, desired outcomes, and success measures. Drive outcome-based product thinking across customer engagements. Ensure solutions deliver measurable business value and adoption. Place customer needs, user experience, and business value at the centre of product discovery and decision-making. Use customer insights, research, and feedback to validate opportunities and guide product direction. Future Operating Models & Ways of Working Design effective collaboration models between people, processes, and technology. Explore how automation, AI assistants, and emerging technologies can enhance decision-making and operational effectiveness. Help organizations establish sustainable governance and adoption practices. Identify opportunities for workflow optimization and process improvement. Contribute to the evolution of modern delivery and operating models. Support customers in adapting to increasingly digital and technology-enabled workplaces. Delivery Enablement Collaborate closely with architects, engineers, product teams, and business stakeholders. Translate discovery outcomes into actionable initiatives and delivery roadmaps. Support analysis, solution design, prioritization, and implementation planning. Ensure alignment between business objectives and delivery execution. Promote responsible, secure, and effective use of technology throughout the lifecycle. Contribute to best practices for modern product and delivery approaches. Support requirement discovery, business process analysis, stakeholder alignment, and backlog refinement using both traditional and AI-assisted approaches where appropriate. Customer Advisory & Thought Leadership Act as a trusted advisor on innovation, transformation, and product strategy. Support business development, pre-sales, and solution shaping activities. Facilitate strategic discussions with senior stakeholders and executive teams. Share insights on market trends, emerging technologies, and evolving business models. Contribute to Inetum's methodologies, best practices, and innovation initiatives. Help position Inetum as a trusted partner for digital and business transformation. What We Are Looking For Essential Experience Proven experience in business transformation, digital transformation, innovation, product strategy, or consulting roles. Strong product discovery and stakeholder management capabilities. Ability to identify business opportunities and translate them into actionable initiatives. Experience facilitating workshops and aligning diverse stakeholder groups. Understanding of modern technology trends, including AI, Generative AI, Copilots, emerging AI technologies, automation, analytics, and digital platforms. Strong analytical, problem-solving, and strategic thinking skills. Ability to bridge business and technology domains. Experience working in Agile, Product, DevOps, or modern delivery environments. Excellent communication skills, from workshop facilitation to executive advisory. Experience applying business analysis techniques such as process modelling, value stream mapping, customer journey analysis, stakeholder analysis, and business case development. Strong customer-centric mindset with the ability to translate customer needs into business and product opportunities. Experience defining business value, success metrics, and outcomes for transformation initiatives. What Will Make You Stand Out Experience with AI, Generative AI, Copilot technologies, or intelligent automation solutions. Experience leading transformation or innovation initiatives. Background in product management, product ownership, business analysis, or digital consulting. Familiarity with change management, responsible AI, governance, compliance, and adoption frameworks. Experience designing future operating models or process transformations. Understanding of cloud platforms, data ecosystems, and modern software delivery practices. Experience building business cases and value realization frameworks. Experience facilitating Design Thinking, Value Stream Mapping, Customer Journey Mapping, or Product Discovery workshops. Certification or practical experience in Business Analysis, Product Management, Lean, Design Thinking, or Value Management frameworks. Mindset We Value We are looking for people who: Start with business value, not technology. Think in outcomes rather than deliverables. Balance innovation with pragmatism. Combine critical thinking with curiosity. Understand when AI can accelerate outcomes and when traditional approaches are more appropriate. Challenge assumptions and seek better ways of working. Build trust across business and technology communities. Embraces experimentation, learning, and continuous improvement. Focus on solving real business problems. Recognize that the future belongs to organizations that successfully combine human expertise with intelligent technologies. Keeps customer and business value at the centre of every decision. Understands that the best outcomes come from combining proven business analysis practices with modern technologies and innovative ways of working. Why Join Us? You will help shape some of the most important transformations for our customers. The transition from traditional organizations toward modern enterprises where people, data and AI work together to create value. You will work at the intersection of: Business Transformation Product Innovation Digital Strategy Artificial Intelligence Modern Operating Models Human-AI Collaboration Customer Experience Software Delivery and Technology Most importantly, you will help organizations create meaningful business outcomes by combining the best of human expertise, proven delivery practices, and emerging technologies. Technology is not the destination. Value is. And your role will be to help customers get there. Inetum is a European leader supporting organizations as they navigate continuous technological change. With deep industry expertise, a strong innovation culture, and a scalable international model, we help clients transform their operations and generate sustainable impact across business and society. Guided by European values, we empower local businesses to create positive impact and unlock society’s full potential. This vision drives us to deliver on our promises, attract the best talent, and turn uncertainty into opportunity, building a future where technology unleashes the possibilities within us all.