Air Operations - Senior Executive

Job description

C.H. Robinson is seeking a Air Operations - Senior Executive to join our team. In this role, you will play a key role in delivering consistent and high-quality customer experience by managing the end-to-end shipment lifecycle for assigned accounts and ensuring adherence to customer SOPs and operational standards. You will drive operational excellence, maintain data integrity, and ensure compliance with processes while acting as a key point of coordination for issue resolution and day-to-day execution. This role offers an opportunity to combine strong operational expertise, proactive communication, and collaboration to deliver reliable outcomes that support customer needs and business objectives. If this all sounds good, let’s talk more about what you’ll be working on. Responsibilities: The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo Understand and input applicable financial components of shipments to generate correct billing for customers Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Create, maintain, and update shipments in Navisphere, ensuring accurate data Provide complex quotes based on needs of network Coach and train others on pricing strategies Provides track and trace service to customers and generates shipment documents Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. Facilitate Relationships: Builds great relationships with customers, responding timely and following up on issue resolution Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors Act as a key customer contact and subject matter expert Lead by example when it comes to customer outreach, retention, and expansion Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads Monitor customer shipments trends and its impact to our processes and operations Other Activities: Ensure customer SOPs are maintained and adhered to Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue Provide support to Sales Executives and Account Managers for customer reporting Other duties or responsibilities as assigned according to the team and/or country specific requirements Required Qualifications: High School diploma or GED Minimum 3 years of Air Freight Operations experience in Global Forwarding industry Advanced proficiency in Microsoft Office Suite of programs Fluent in English (written and verbal) Preferred Qualifications: Associate’s or bachelor’s degree from an accredited college or university Knowledge or coursework in Supply Chain, Logistics, or International Business Basic understanding of Quality Management (ISO 9001) Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.) Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily Proactive, ambitious, hardworking, and analytical mindset Excellent written and oral communication skills Ability to work in a fast-paced and deadline-driven office environment Proven track record of dealing with customers and being client focused High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges Fluent in the local language Values a diverse and inclusive work environment Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Benefits • EPF contribution 15% • Group Health Insurance • Flexible Benefit (Dental treatment or Optical purchase) • Birthday Leave