Airport Manager - Hangzhou, China

Job description

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As an Airport Manager, you will lead, plan and direct the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Lead and manage all elements of operations while on duty. Accountabilities Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation Responsible for the effective management of safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans Accountable for on time performance including management, mitigation, accurate reporting and follow-up of delays Accountable for airport ancillary sales performance, promotion, coordination and process compliance monitoring Accountable for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs Perform the role of Local Security Contact Officer Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of leadership, project management and business solutions skills Minimum 7-9 years relevant experience in a leadership or senior management capacity with exposure to global business best practice Previous exposure to highly pressured and multicultural environment in a management/supervisory role within a shift environment required Proven ability to lead and drive results and communicate internally and externally on a large scale across multiple channels Previous regional or international exposure highly advantageous Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.