AISR Satellite Operations Technician, Tier 2

Job description

Who We Are: At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world’s most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide. Our vertically integrated space and ground capabilities bring together satellite capacity, terrestrial infrastructure, advanced network technologies, and deployed user terminals to support mission-critical government operations around the world. We are a trusted partner to the U.S. Federal Government and national security community, allied governments, NATO, NASA, and other civilian agencies, delivering reliable, high-performance solutions when mission success is critical. At SES Space & Defense, our people are our competitive advantage. You’ll work alongside a mission-driven team committed to integrity, innovation, accountability, and delivering real-world impact for customers whose missions matter most. #LI-Remote AISR Satellite Operations Technician, Tier 2 Onsite from MacDill AFB, FL Summary The AISR Tier 2 Satellite Operations Technician will provide tier 2 and tier 3 satellite and network operations support. Tier 2 and tier 3 level support is considered advanced support which includes the day-to-day operation, Quality Control (QC), and oversight of a Ku/Ka Spread Spectrum (KuSS) networks and associated equipment, Master Station Log (MSL) entries, and Remedy trouble ticket entries. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for ViaSat Arclight hubs and remote systems supporting global TDMA/IP networks. As an integral part of the team, the Technician’s tasking may include shift work, including weekends and holidays. Analyzes moderately complex communication systems, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges, and other devices. May include local and wide area networks, data, and voice communications. Networks may be one or a combination of terrestrial, wireless, or satellite. Primary & Essential Accountabilities Continuously monitor network and space segment performance to provide customer tier 2 and tier 3 support as required Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites Monitor ViaSat Arclight equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead Prepare reports on network utilization, performance and activity as required Open and track trouble tickets as required to resolve network or terminal issues. Provide Quality Control (QC) and oversight of configuration files, Master Station Log (MSL) entries and Remedy trouble ticket entries Isolate and correct network faults provided software toolsets Troubleshoot network anomalies, satellite outages, and any deployable KuSS terminal satellite related issues Proactively monitor the AISR-T networks for impending issues by using an analysis of measured vs. planned performance, detection and analysis of performance trends, and the KuSS terminals performance characteristics Manage service restoration activities and track/update trouble ticketing system (Remedy). Provide status reports to customers and management personnel Provide testing and implementation support of new software releases for deployed network equipment Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing Maintain timely and accurate helpdesk records using the ticket management system Assist with the detailed project planning efforts on larger projects, and may act as a project manager on smaller efforts May review proposals, including gathering facts, analyzing data and preparing project overview to compare alternatives Provide technical input to the development of information technology project planning. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Show initiative in constantly reassessing business requirements and make suggestions that proactively address changing business needs Protect organization's value by preserving the confidentiality of information Required Qualifications Bachelor’s degree in Computer Science or related field with five years progressively complex network systems engineering experience or equivalent combination of education/training and experience) Competent technical expertise and application domain knowledge Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination Experience managing and supporting KuSS Arclight ground hub and air component solutions, TCP/IP and general networking concepts and SATCOM/RF concepts Desirable Qualifications IP Routing Linux/Unix Microsoft Office suite Trouble ticket tracking One or more DoD 8570 IAT-II certifications (Security+, etc.) Technical certification (CCNA, CCDA, CCNP or CCDP) SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law The final base salary offered will be determined based on factors such as the position’s location, the candidate’s relevant skills, experience, and qualifications. Where applicable, this position may also be eligible for an annual bonus. Employees are eligible to participate in SES Space & Defense’s benefits programs, which include paid vacation, sick and personal leave; medical, dental, vision, life, and disability insurance; a 401(k)-retirement plan; and others.