AIx Field Service Engineer-Shanghai

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Shanghai,CHN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** - Leads continual improvement projects and drives innovation for digital tools. Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools. - Internally communicates difficult concepts and persuades others with differencing viewpoints. - Recommends best practice for troubleshooting to team. Leads troubleshooting efforts using digital tools. - Provides feedback to digital package owner on content and best practice. Implements and tests solutions for new issues. - Provides mentoring on specific troubleshooting. Highly knowledgeable in various tools and systems. Knowledgeable in advanced modeling techniques and BKM. **Functional Knowledge** - Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Have in depth knowledge of Applied' s digital products and applications. - Have good understanding / knowledge of Equipment and Fab Operations. **Business Expertise** - Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. **Leadership** - Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements. **Problem Solving** - Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. - Drives the use of Applied Problem Solving methodology. **Impact** - Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. **Interpersonal Skills** - Explains difficult or sensitive information; works to build consensus. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 20% of the Time **Relocation Eligible:** Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.