All Day Dining Supervisor

Job description

The All Day Dining Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the hotel's all-day dining restaurant while upholding the highest standards of luxury hospitality. This position is responsible for overseeing the daily activities of the dining team, ensuring exceptional service delivery, and creating memorable dining experiences that exceed guest expectations. Working closely with the F&B Outlet Manager and other hotel departments, the All Day Dining Supervisor leads, motivates, and supports the service team to maintain operational excellence. The role is responsible for supervising restaurant operations, coordinating reservations and guest seating, handling guest inquiries and concerns, monitoring service quality, and ensuring compliance with hotel policies, procedures, and hygiene standards. Through effective leadership and attention to detail, the All Day Dining Supervisor contributes to guest satisfaction, team development, and the overall success of the food and beverage operation. Education: A high school diploma or equivalent is required. A degree or diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field is preferred. Experience: A minimum of 2–3 years of experience in food and beverage service, preferably within a luxury hotel, upscale restaurant, or international hospitality environment. Previous supervisory experience is highly desirable. Leadership Skills: Strong leadership and team management abilities with the capability to motivate, coach, train, and develop team members while fostering a positive and productive work environment. Service Excellence: Demonstrated commitment to delivering exceptional guest service with a thorough understanding of luxury hospitality standards and the ability to consistently uphold them. Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally and confidently with guests, colleagues, and management. The ability to handle guest concerns diplomatically and effectively is essential. Organizational and Time Management Skills: Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously while maintaining operational efficiency and service quality. Food and Beverage Knowledge: Comprehensive knowledge of food and beverage operations, including service standards, menu offerings, beverage service, quality assurance, and guest engagement. Knowledge of food safety, hygiene, and sanitation practices is required. Problem-Solving Skills: Strong decision-making and problem-solving abilities with the capacity to resolve guest concerns, operational challenges, and service issues in a professional and timely manner. Team Collaboration: Ability to work closely with Culinary, Stewarding, Reservations, Housekeeping, Engineering, and other departments to ensure seamless restaurant operations and exceptional guest experiences. Technical Skills: Proficiency in Microsoft Office applications, Point-of-Sale (POS) systems, reservation platforms, and other hospitality-related technologies is preferred. Adaptability: Ability to thrive in a fast-paced environment, remain calm under pressure, and adapt to changing business demands while maintaining high service standards. Language Skills: Excellent command of spoken and written English is required. Additional language skills are an advantage and beneficial when serving an international clientele. A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven. At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic. At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself. Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort. At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community. By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.