Alumni Intelligence & CRM Specialist

Overview: RMIT is seeking an Alumni Intelligence & CRM Specialist to strengthen alumni engagement through strategic relationship management and data-driven insights. The role is responsible for building and maintaining key alumni and industry partnerships across Southeast Asia and RMIT’s global network, while leading alumni data management and CRM innovation to deliver actionable insights that support engagement, collaboration, and the University’s strategic priorities. WHY JOIN RMIT VIETNAM? At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment. Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile . WHAT WE OFFER Competitive remuneration VND package for candidates. 13th month Tet bonus Private Health insurance for you and your family, plus Personal Accident Insurance Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays) Professional development and career advancement Access to state-of-the-art facilities and resources A vibrant and diverse campus life and more! POSITION SUMMARY The Alumni Intelligence & CRM Specialist will be responsible for two critical roles at the Alumni Relations team. First, building and maintaining key relationships with prominent alumni/industry connections (in SEA and global affiliates) for interest of industrial linkages, international business development, training, research and collaborations with RMIT University. Second, be accountable for big data management and innovation of in-house CRM system (the Alumni Network) which consists of data collection, data cleaning and data visualization. This is to provide actionable insights for management to shape the engagement strategies that are mutually beneficial to alumni community and RMIT University. KEY ACCOUNTABILITIES Lead the big data management (collection, cleaning and visualization) and propose appropriate long-term and short-term strategies in order to effectively build and maintain key relationships with alumni community Be the main liaison/coordinator between internal and external stakeholders to deliver regional/global alumni engagement projects for interest of industrial linkages, international business development, training, research and collaboration. Identify, recommend and engage high-level alumni (SEA region) who are business executives in various industries and sectors, understand their needs and develop collaboration proposals with RMIT communities i.e. Work Integrated Learning projects, mentorship, guest speakers at global leadership forums for students and employment opportunities (internship, full-time) to students and alumni (locally and internationally) Innovate/Renovate the process and operation of in-house Customer Relationship Management system called Alumni Network Collaborate closely with Cross functionals, Careers Consultants, Employment & Industry Consultants, Internship Consultants, Events & Communication Consultants to ensure the execution of the Department Strategic Goals Lead and manage the qualitative & quantitative research, understand alumni needs of different segments which implies to engagement strategies (RMIT-Alumni community, alumni-to-alumni) Co-plan and co-organise all alumni related events in collaboration with key internal stakeholders such as Alumni Business Expo, Alumni-to-Alumni Circle, Professional Development Workshops and related activities Co-lead to plan, execute and evaluate various digital events, contact-ability campaigns, online/offline engagement events via multi-channel marketing campaigns and alumni segmentation strategy KEY SELECTION CRITERIA A Bachelor’s degree in a relevant discipline. Knowledge of big data management, experience with MS office, Power BI, SQL, CRM and web design is highly preferred Highly developed communication skills including well-developed interpersonal, negotiation, networking and liaison skills with a proven record of working successfully with multiple stakeholders. Ability to quickly build a strong understanding and trends across diverse industry sectors Ability to respond quickly to given tasks, with clear communication. Ability to work on various projects and deliver to multiple deadlines. High attention to detail. Excellent organization skills, with an ability to stay focused and motivated with regards to assigned tasks Familiarity with administrative duties Ability to display appropriate behaviors in line with the position, team Values RMIT Values and RMIT Leadership Model. More information is available in the Job Description . HOW TO APPLY To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process. Please note that we will be running a rolling recruitment process, so please apply as soon as possible. COMPLIANCE REQUIREMENTS All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit. English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines). Further guidance will be provided during the recruitment process. RMIT UNIVERSITY COMMITMENT RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working. IMPORTANT NOTICE: Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means. RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply. For any questions or support, feel free to reach out to our Talent Acquisition team at #RMITVietnam Applications Close: 5 thg 8 2026 11.59 pm RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.