AM/MGR, Collections System Administrator

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why Join Us Join a forward-looking team where technology, data, and operations come together to transform the Collections function. This role offers the opportunity to work on impactful digital initiatives, drive process improvements, and collaborate with diverse stakeholders across the business. You'll gain hands-on exposure to systems enhancement, data analytics, and project delivery while developing valuable technical and business expertise. How you succeed To excel in this role, you'll need to proactively support and enhance Collections systems to ensure smooth daily operations, while collaborating across teams to drive system improvements, optimize processes and support key business initiatives. Your strong technical, analytical and communication skills will be essential in delivering reliable solutions and contributing to the continuous transformation of the Collections function. What you do Your day-to-day responsibilities will include: - Monitor and support the day-to-day operations of Collections systems and related applications, including reviewing exceptions generated from batch processes and assisting in issue resolution to minimize business disruption. - Perform data extraction, run queries, and generate reports to support operational monitoring, management reporting, and business decision-making. - Collaborate with business stakeholders and technical teams to gather detailed system specifications, define user requirements, and contribute to the design and implementation of Collections system projects. - Participate in user acceptance testing (UAT) to ensure new functionalities and system enhancements meet business needs and quality standards. - Assist in identifying opportunities to improve system efficiency, automate manual processes, and strengthen system controls and operational effectiveness - Support the maintenance of system documentation, procedures, and control processes to ensure compliance with internal policies and regulatory requirements. - Participate in projects and digital transformation initiatives that enhance Collections capabilities and customer engagement. Who you are - Relevant tertiary qualification in Information Technology, Computer Science, or a related field. - Fresh graduates are welcome to apply. Candidates with relevant internship, project, or work experience will have an added advantage. - Strong analytical and problem-solving skills with keen attention to detail. - Good communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SQL for data querying, coding and analysis. - Self-motivated, adaptable, and able to work in a fast-paced environment while managing multiple priorities. - Knowledge of Collections operations or project management methodologies will be an advantage but is not mandatory. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.