AM Parts Coordinator

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. The Aftermarket Parts Team is responsible for supporting customers by ensuring timely, accurate, and efficient delivery of aftermarket replacement-parts business through proactive sales activities and strong customer service. The team balances reactive order processing with proactive customer engagement and upselling to drive revenue, improve customer satisfaction, and maintain equipment uptime. Team members collaborate closely with Sales, Service, Operations, Engineering, and Purchasing to provide seamless parts support across the organization’s customer base. Purpose Provide foundational support for parts sales and order processing, learning the product line, internal systems, and customer interaction protocol. Key Responsibilities Accurately process inbound quote requests and orders Build meaningful customer relationships through proactive outreach, generating sales leads, and following up on open orders Identify and implement upsell opportunities to drive additional revenue and create proactive sales leads Communicate order status, lead times, and other updates to customers in a timely manner Maintain and update parts data within the ERP/CRM systems, including Syteline and Salesforce Support Tier II and Tier III Coordinators with escalated customer requests or technical issues Assist in monitoring inventory levels and coordinate with purchasing to ensure timely stock replenishment Core Competencies Customer-focused with strong communication skills Strong attention to detail and accuracy Basic knowledge of mechanical parts, product lines, or technical drawings (can be learned on the job) Ability to follow established processes and workflows Typical Experience 0-2 years in parts, logistics, customer service, or a technical environment Education Associates degree in Sales, Business, Engineering, Industrial Technology, or related field. Bachelor’s degree preferred. Work Environment On-site office with regular interaction with internal teams and external customers Fast-paced environment supporting multiple customer accounts and products Career Path / Growth Opportunities Opportunities to specialize in customer success, technical support, inventory management, and sales leadership Potential advancement: Specialist Track: Aftermarket Parts Coordinator II, Aftermarket Coordinator III, Aftermarket Coordinator Spare Parts, Field Service Advisor/Technician, Technical Writer, Engineer, Buyer, Project Manager, Leadership Track: Aftermarket Parts Coordinator Level II, Aftermarket Parts Coordinator Level III, Aftermarket Parts Sales Manager, Project Manager, Supply Chain Manager, Operations KPIs / Metrics Order accuracy rate Quote turnaround time On-time response to customer inquiries What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Compensation Range: $45,760 - $58,240 per year (annualized) + competitive quarterly bookings incentive plan Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. #BRENT #ORION Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.