AM, Remittance COE-Outgoing

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits. Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution. Together with the team, to work and target SLA is always met. To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints. To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted. To participate in UAT/Projects as and when required. Perform relevant checks for Conveyancing Pay-in forms received. Ensure that all requested details are provided & in order before performing the data entries. Process Pay-out forms via MEPS or Cashier’s Order. Perform day-end reconciliation. Liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution. Handle both internal and external customers’ queries/feedback/complaints. Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances. Proficient in Microsoft Windows applications – Word, Excel & Power-point Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers. Resourceful and able to multi-task independently with confidence in time critical environment A self-motivated & pro-active person in managing operational efficiency and promote process improvements. A risk-conscious person who ensures internal controls and procedures are complied with closely. A meticulous and accurate person with an eye for details. A confident, diplomatic, and tactful person in problem resolution and decision making. A passionate person with customer-oriented mindset and firm believer of Quality discipline. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.