American Health - Senior Manager, Account Management

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview **We are open to location for qualified candidates** This role implements and optimizes processes that support sales, account management, and business retention across the organization’s products and services for our American Health business. The position designs and executes Account Management strategies for complex accounts to drive profitable growth, cross‑selling, and long‑term client retention. The role also supports member growth initiatives while ensuring alignment with regulatory requirements and evolving healthcare trends. What You Will Do Establish and implement programs, frameworks, and innovative initiatives to advance Account Management strategy and operational effectiveness. Design and execute comprehensive plans to increase sales and maximize profitability by expanding penetration of existing products and cross‑selling new solutions. Manage projects, programs, and processes supporting the Account Management function, ensuring alignment with organizational objectives. Forecast changes within the Account Management and healthcare landscape; conduct business impact assessments and develop mitigation or enhancement strategies using process improvement methodologies. Drive renewal strategy to ensure customer retention targets and margin objectives are achieved. Develop actionable insights using data analysis, project management tools, and stakeholder feedback to continuously improve account performance and retention outcomes. Communicate organizational capabilities and value propositions by presenting tailored solutions to existing and prospective clients, strengthening relationships and advancing the organizational brand. Identify and capitalize on emerging market trends through participation in industry and community events as an organizational representative. Share relevant industry, competitive, and market intelligence across business units to inform strategy development and new product initiatives. Coach clients on regulatory requirements, healthcare trends, and external factors that may impact benefit program strategy. Coach, mentor, and train junior colleagues on account management techniques, processes, and professional responsibilities. Minimum Requirements 10+ years of strong execution and delivery skills, including planning, implementation, and operational follow‑through in Account Management. Strong business intelligence and analytical capabilities, with the ability to translate data into actionable insights. Demonstrated collaboration and teamwork skills across cross‑functional stakeholders. Mastery of problem‑solving and decision‑making skills in complex, fast‑paced environments. Demonstrated growth mindset, including agility, continuous improvement, and commitment to developing self and others. Demonstrated 10 years of professional experience in account management, sales strategy, client retention, or business development, preferably within healthcare, insurance, managed care, or a regulated services environment. Proven experience managing complex client relationships, renewal cycles, and revenue growth initiatives, including cross‑selling and product expansion. Formal training or demonstrated proficiency in consultative selling, strategic account planning, or customer success methodologies preferred. Experience interpreting and applying market trends, regulatory considerations, and financial performance metrics to support client strategy and sales outcomes. Education Bachelor’s degree preferred, or an equivalent combination of education, specialized training, and relevant professional experience. Pay Range The typical pay range for this role is: $67,900.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments . We anticipate the application window for this opening will close on: 12/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.