Analista de TI – Aplicações e Serviços

Job description

• Manage and prioritize requests related to the M3 CloudSuite platform (incidents, problems, changes, and DevOps) • Monitor, create, and manage events, alerts, and performance for CloudSuite environments • Investigate and resolve issues regarding data, integrations, and workflows in collaboration with internal and external teams • Deploy improvements and new features through change and release processes • Manage incidents and problems, ensuring rapid service restoration and the prevention of recurrences • Create reports and dashboards to track application health and identify opportunities for improvement • Configure and maintain security for the Infor OS platform • Contribute to the technical roadmap and the continuous improvement of services and integrations You are: • Experienced in troubleshooting, performance optimization, and cloud environments (Azure preferred) • Analytical, organized, and a strong problem-solver • Proactive, with an aptitude for learning new tools and working in dynamic environments • A good communicator, able to explain technical concepts clearly • Fluent in English • Knowledgeable in Spanish (desirable) • Collaborative, capable of building strong relationships with internal teams and external partners • Autonomous and motivated, with strong prioritization skills • Experienced with ERP systems (preferably Infor CloudSuite) and knowledgeable in SQL (desirable) • Educated to a degree level (desirable) and ITIL Foundation certified (an advantage) Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.