Analyst, Contract Operations - Customer Contract Administration

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Accountabilities: Reporting to the Manager of Contract Operations, the Analyst is responsible for supporting BD’s price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. This includes a broad range of agreement types such as custom, courtesy, self-distributor, and non-GPO contracts. The Analyst will oversee commercial consumable sales contracts across all U.S. business segments, ensuring accurate and timely implementation to support business objectives. Key Responsibilities Ensure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements. Serve as a key point of contact for internal and external inquiries related to pricing activation and membership. Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers. Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities. Ensure alignment of external partners and customers with BD’s strategic objectives. Essential Responsibilities Efficiently manage and resolve a high volume of external and internal inquiries. Leverage automation and reporting tools to research and respond promptly to stakeholder needs. Facilitate and lead internal and external calls to address and resolve stakeholder requests quickly and effectively. Understand and support BD’s business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests. Own and drive performance against key metrics, KPIs, SLAs, and Individual Impact goals aligned with organizational strategy. Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members. Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes. Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions. Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks. Communicate time-sensitive membership exceptions to relevant cross-functional teams to ensure downstream process alignment and mitigate financial risks. Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools. Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting. Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process. Collaborate with distributor partners on contract loading processes and testing. Partner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results. Identify and implement opportunities to improve the overall customer experience through process and service enhancements. Work with varying teams to address contract execution activities impacting pricing accuracy. Participate in distributor calls as needed to resolve related issues. Qualifications: Bachelor’s degree (BA/BS) or equivalent professional experience (required). 1–3 years of experience in commercial contract operations or related fields. Strong Excel skills, including the ability to manipulate large datasets and extract insights. Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView. Familiarity with ERP systems including SAP, Vistex, and JDE (preferred). Key Competencies Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. Proven ability to build and maintain strong cross-functional relationships across internal and external stakeholders. Strong problem-solving skills with sound business acumen and attention to detail. Demonstrates a growth mindset and a commitment to continuous improvement, innovation, and driving value. Highly organized with the ability to manage multiple priorities effectively. Proven track record of meeting or exceeding key performance metrics. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: Annual Bonus Health and Well-being Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short-term disability coverage Long-term disability insurance Long-term care with life insurance Other Well-being Resources Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well-being BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Life Balance Programs Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Discounts on products and services Academic Achievement Scholarship Service Recognition Awards Employer matching donation Workplace accommodations Other Life Balance Programs Adoption assistance Backup day care and eldercare Support for neurodivergent adults, children, and caregivers Caregiving assistance for elderly and special needs individuals Employee Assistance Program (EAP) Paid Parental Leave Support for fertility, birthing, postpartum, and age-related hormonal changes Leave Programs Bereavement leaves Military leave Personal leave Family and Medical Leave (FML) Jury and Witness Duty Leave Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit . Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Adaptability, Collaboration, Contract Execution, Contract Pricing, Customer Service, Microsoft Excel, Salesforce (Software), Sales Support, Time Management Optional Skills . Primary Work Location USA NJ - Franklin Lakes Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. Benefits may include: Health & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs. Retirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources. Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs. Leave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave. Additional details regarding benefits and well-being programs can be found in Our Commitment to You . Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $36.80 - $58.90 USD Hourly