Analyst, Custom/Traffic (Supply Chain, Indirect Goods and Services)

Job description

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program What are your contributions to the team? Customer Service & Operational Support • Act as the primary liaison between internal departments and transportation service providers for all transportation-related activities. • Manage and resolve service inquiries, including shipment set-up, tracking and tracing, customs-related operational issues, billing inquiries, cargo claims, and ad hoc transportation quotations. • Investigate transportation issues, perform root cause analysis, and implement corrective actions to improve service performance and customer satisfaction. • Provide clear, timely, and ongoing communication to stakeholders regarding shipment status, service issues, and resolutions. • Record and maintain visibility of transportation quotes, service issues, and problem types to support reporting and continuous improvement initiatives. Transportation Coordination • Recommend transportation services that align with established routing guides and business requirements while ensuring compliance with corporate transportation policies. • Coordinate domestic and international expedited shipments for priority requirements and escalate issues when necessary. • Manage transportation activities for: o FCA (Free Carrier) shipments on imports where transportation is the company’s responsibility. o DAP (Delivered at Place) export shipments where transportation responsibility remains with the company. • Serve as the first-level after-hours contact for transportation-related escalations. Compliance & Risk Management • Collaborate with Business Aviation Compliance and Export Compliance teams to ensure adherence to applicable trade, customs, and transportation regulations. • Verify purchase order and contract Incoterms to ensure transportation responsibilities and compliance requirements are properly assigned and executed. • Support Requests for Information (RFI) and Requests for Quotation (RFQ) activities, while partnering with the responsible procurement organization as required. • Ensure all transportation activities comply with dangerous goods regulations and applicable customs requirements. Leadership & Collaboration • Provide leadership, guidance, coaching, and operational support to internal stakeholders and requestors. • Support day-to-day transportation operations and assist team members as needed to ensure continuity of service. • Build and maintain strong partnerships with transportation service providers to ensure operational efficiency and service excellence. • Follow escalation protocols and maintain close communication with Transportation Subject Matter Experts (SMEs) and Transportation & Logistics leadership. How to thrive in this role? • You hold a bachelor’s degree in business administration or the equivalent. • Experience in customer service in a high-volume, fast-paced, and demanding operational environment. • Minimum of five (5) years of relevant experience required. • Thorough knowledge of domestic and international transportation operations and customs processes. • Strong understanding of transportation regulations, freight management, and logistics operations. • Dangerous Goods certification and/or working knowledge of applicable regulations is required. • Excellent communication, interpersonal, and stakeholder management skills. • Strong analytical, problem-solving, and root cause investigation abilities. • Ability to manage multiple priorities and work effectively under pressure. • CTPAT knowledge an asset. • Demonstrated ability to collaborate across functions and build effective relationships with internal and external partners. • Commitment to continuous learning and expanding professional knowledge within transportation and logistics disciplines. In addition: You are able to work in English and French on a daily basis. You must be able to work on site at least two (2) days per week in Montreal, sometimes more, as per the applicable policy. Now that you can see yourself in this role, apply and join the Bombardier Team! Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. Job Analyst, Custom/Traffic (Supply Chain, Indirect Goods and Services) Primary Location Administrative Centre (CA) Organization Aerospace Canada Shift Day job Employee Status Regular Requisition 14525 Analyst, Custom/Traffic (Supply Chain, Indirect Goods and Services)