Analyst, Customer Service (US Payroll/Tax)

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The Analyst, Customer Service (US Payroll/Tax) is essential to maintaining accuracy and quality in our payroll tax function. You will handle exact tax setup, withholding, reporting, reconciliation, and adherence to regulations across federal, state, and local levels. This position fits a meticulous individual aiming to develop a career in payroll, tax, accounting, or human resources operations. You will work with multi-state payroll rules, comprehend multiple taxation tiers, and guarantee prompt payroll tax filings and payments, supporting seamless operations. Your Team At Baxter, our mission to save and sustain lives is driven by a robust business model and over 90 years of proven success and growth. You will have the responsibility and privilege of translating vast amounts of data into relevant insights that help teams learn and adapt along the way! Your contributions will be an integral part of our ambitious goals and world-class service. What you'll be doing Assist with payroll tax inquiries for employees through phone, chat, email, and/or tickets. Support employees working in multiple states and local taxing jurisdictions in the United States and Puerto Rico. Manage the setup and maintenance of employee tax profiles, including federal, state, local, county, city, school district, and other applicable withholding requirements. Review payroll data to ensure tax withholdings, taxable wages, deductions, and employer tax liabilities are accurate before payroll processing is finalized. Prepare, review, and submit payroll tax payments, returns, and filings on a monthly, quarterly, and annual basis. Reconcile payroll tax reports, wage records, general ledger data, and third-party tax provider reports. Research and resolve payroll tax notices, agency inquiries, discrepancies, and employee tax questions under the mentorship of senior team members. Maintain accurate payroll tax records, documentation, filing confirmations, and audit support materials. Track updates in federal, state, and local payroll tax regulations and revise procedures or reference documents accordingly. Partner with Payroll, HR, Finance, Accounting, and external tax vendors to support compliant and timely payroll operations. Assist with year-end payroll tax activities, including W-2 review, taxable wage validation, and jurisdictional reporting support. What you'll bring Bachelor’s degree in accounting, business, finance, human resources, or a related field preferred. 2 years of background in payroll, tax, accounting, finance, HR operations, and customer support. Basic understanding of US tax (Federal, State, and Local), Social Security, and Medicare; and payroll concepts, deductions, or compliance processes. Strong focus on detail and capability to examine data for accuracy and thoroughness. Proficiency with Microsoft Excel, Outlook, and standard office applications. Expected to handle confidential employee and payroll information with discretion. Strong interpersonal skills and capacity to handle recurring deadlines; clear written and verbal communication skills. Preferred Qualifications Experience using payroll HRIS or tax filing systems. Interest in pursuing payroll-related certifications, such as Fundamental Payroll Certification or Certified Payroll Professional. Experience researching tax rules, agency mentorship, or compliance procedures. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .