Analyst - Filer & Print Services

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Analyst - Filer & Print Services in Bangalore we’re looking for? Your future role Take on a new challenge and apply your **technical expertise in file and print services** in a cutting-edge environment. You’ll work alongside a **collaborative and dynamic** team of professionals dedicated to operational excellence. You'll play a key role in ensuring the seamless support and maintenance of file and print services within Alstom’s global environment. Day-to-day, you’ll work closely with teams across the business (such as the Service Desk, Local Support, Network Team, AD Team, and Application Teams), troubleshoot and resolve escalated issues, and implement improvement plans to enhance efficiency and performance. You’ll specifically take care of **managing access to filers and external data storage** and **overseeing data movement and consolidation to modern technologies like SharePoint and OneDrive**, but also **support print services while collaborating with enterprise architects and vendors**. We’ll look to you for: Providing support for Windows servers, filer, and print services, including tools like Printer Installer and Equitrac. Managing file access and data management tools, with a focus on compliance and audit-related issues. Collaborating with cross-functional teams to resolve complex issues related to OS, network connectivity, GPO, and application provisioning. Driving process improvements and optimization in file and print services. Working with key technology suppliers and vendors to ensure delivery against agreed KPIs and SLAs. Proactively troubleshooting and resolving escalated issues related to file and print servers in collaboration with local and central teams. All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: A Bachelor’s degree in Engineering, Science, or Technology. 7-10 years of experience in IT, with a focus on Windows servers, DC operations, LDR filers, and print services. Hands-on experience in file access management tools, ITSM tools like SNOW, and compliance-related issue resolution. Knowledge of OS components, GPO, and application provisioning best practices. Experience in vendor management and collaboration with global teams. ITIL process and framework knowledge. Strong communication and problem-solving skills. Ability to adapt to change, manage competing priorities, and influence cross-functional teams. Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges, and a long-term career free from boring daily routines. Work with cutting-edge tools and technologies in file and print services. Collaborate with transverse teams and helpful colleagues. Contribute to innovative projects that shape the future of mobility. Utilise our **flexible and inclusive** working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning programs. Progress towards roles such as **Technical Lead or IT Service Manager**. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.