Analyst, HR Ops - Customer Service

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it. We are shaping a world class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will directly support employees worldwide and help define what great looks like. Your Role in the Transformation As an Analyst in HR Operations GBS, you will provide first level HR support, serving as the primary point of contact for employees and managers on HR inquiries and transactions. You’ll deliver timely, accurate, and customer focused service across areas such as employee data, benefits, onboarding, offboarding, payroll queries, and HR policies through phone, chat, tickets, or email. Every interaction you manage will help build trust, simplify processes, and strengthen the employee experience. What You’ll Drive and Deliver Provide customer support through chats, phone (at least 50% of the time) , email, or tickets on HR topics including Pre Payroll, Staffing, Employee Data Management, Benefits, and Workday processes. Manage end-to-end HR operations: onboarding, employee records, confirmations, internal movements, exits, and offboarding. Support creation, updates, and storage of HR documentation such as letters, contracts, amendments, and employment records. Maintain Workday data integrity, support audits, and deliver reporting. Contribute to system enhancements, UAT, automation, and continuous improvement initiatives. Support creation and maintenance of Knowledge Articles, SOPs, and employee handbooks. Share process improvement ideas and assist in team decision making. Uphold quality standards and consistently meet or exceed operational indicators. What You’ll Bring Excellent communication skills in English and Spanish. Hands-on Workday experience (transactions, business processes, reporting) is mandatory. Strong process and system orientation with proven compliance and audit management. Effective presentation skills and ability to adapt in a changing environment. Initiative driven, with a project mindset and customer service orientation. Analytical mindset with focus on process improvement; automation skills are a plus. Customer service experience with issue resolution mindset. Your Background Advanced studies or degree in Business Administration, Human Resources, Industrial Engineering, or similar fields. Lean certification (optional). 2 years of experience in HR Operations, Shared Services, and Customer Service Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .