Analyst II - Sales Operations

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: • Multiple medical plans including a high deductible, low cost health plan • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance • Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation • Employee Stock Purchase Program with additional opportunities to earn stock in the Company • Retirement planning through the Company’s 401(k) Who we are looking for: The Analyst II, Sales Operation is responsible for supporting and developing process improvements for the assigned sales enablement function with measurable impact. This role should have a keen analytical mindset, understand business priorities, and ability to leverage data to create insights. In addition to the assigned sales enablement function, the Analyst II, Sales Operations is expected to support other opportunities and influence sales LT to prioritize by providing measurable evidence, and drive solutions to close so quantifiable impact is delivered to sales teams. What you will do: • Support the commission calculation and adjustment processes, including investigation of commission errors within tight SLA and prompt communications with the field and Payroll teams and providing recommendations for solution. • Collect, process, and analyze sales data, including sales metrics, customer data, and market trends, to provide strategic recommendations for sales strategy improvement. • Leverage data to drive insights and provide strategic recommendations to improve sales efficiency and effectiveness. • Generate strategic sales reports and dashboards, expressing key performance indicators to track progress. Make recommendations for continuous improvement and support changes as appropriate. • Partner with Sales Ops leadership to support programs from inception to finalization. • Identify sales tooling and processes for improvement and coordinate with peers to expand capabilities with measurable impact. • Disseminate best practices across the sales organization and provide feedback from voice of customer programs • Collect and share best practices, sales success and case studies to provide sales team with expanding toolbox to tailor to customer interaction and proposals. • Perform additional duties and other ad-hoc special projects assigned by leadership What you will need: • Ability to read, write, speak and understand English. • Bachelor’s degree in related field. • 3+ years’ sales operations experience • Must have experience delivering projects or programs with quantifiable KPI improvements • Proven communication, collaboration, and influencing skills tailored to audience • Experience with SQL, Tableau, and Python (or similar analytical packages) required #LI-HU1 Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice.