Analyst III, Global Process, GBS Service Delivery

Job description

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace. **About the role:** The Analyst III, Global Process, GBS Service Delivery supports complex business process transformation initiatives across highly cross-functional operational environments. This role partners with stakeholders to analyze, redesign, implement, and measure end-to-end process improvements that deliver sustainable business outcomes. The position facilitates process discovery and future-state design, supports the adoption of business process management and process mining capabilities, and helps teams translate insights into action. Success requires disciplined process-engineering expertise, strong stakeholder influence, and the ability to create clarity while working through ambiguity. **Work Mode:** This role follows a hybrid work model. Employees are expected to work from the Global Hub, American Free Zone, Costa Rica office at least three days per week, with the remaining days worked remotely. **Your responsibilities will include:** - Facilitate process discovery, analysis, and future-state design workshops with cross-functional stakeholders. - Analyze, redesign, implement, and measure end-to-end process improvements across complex business operations. - Identify root causes, bottlenecks, risks, and improvement opportunities through data analysis and stakeholder engagement. - Lead continuous improvement efforts from opportunity identification through implementation and value realization. - Partner with business teams to use process mining, task mining, and process management capabilities to uncover insights and drive action. - Document current-state and future-state processes, governance requirements, controls, and performance measures. - Track benefits realization and process performance metrics to promote sustainable outcomes. - Collaborate across functions, systems, and teams to align stakeholders and implement process changes successfully. **Required qualifications:** - Bachelor’s degree in industrial engineering or a related engineering discipline. - At least 3 years of experience in similar positions. - Proven ability to independently diagnose, redesign, implement, and measure complex business processes. - Strong analytical, critical-thinking, and root-cause problem-solving skills. - Demonstrated success working through ambiguity and creating clarity in complex environments. - Experience leading process improvement efforts involving multiple stakeholders, functions, systems, and workflows. - Strong facilitation, communication, and stakeholder-management skills. - English proficiency at B2+ level, equivalent to 80-89%. **Preferred qualifications:** - Lean, Six Sigma, Total Quality Management, Operational Excellence, or related continuous improvement training or certification. - Experience in manufacturing, operations, supply chain, shared services, or another operational environment with responsibility for end-to-end process improvement. - Experience with the Celonis business process management platform, process mining platforms, or task mining platforms. - Experience with process modeling, process governance, and business process management practices. - Experience with project management, change management, or transformation programs. **Requisition ID:** 636242 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! Benefits • Life-Work Integration • Community • Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work. #CRTA #CRGH