Analyst, Leaves

Job description

Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go The Opportunity: Supports the organization’s disability management, employee health and wellness programs by serving as the primary intake across Canadian operations. This role provides administrative and operational support for occupational and non‑occupational disability programs, Employee Assistance Program (EAP) services, vendor coordination, invoice processing, and general HR activities. The Analyst also contributes to policy administration, employee inquiries, documentation management, and cross‑functional support within the HR team to ensure consistent, compliant, and efficient service delivery. Responsibilities: Serve as the primary point of contact for all disability related inquiries from employees, leaders, and vendors. Coordinate the administration of Short Term Disability (STD), Long Term Disability (LTD), Workers’ Compensation, and leave programs. Complete and submit employer documentation and required forms to disability carriers and third party administrators. Monitor case progress, ensure timely follow up, and maintain ongoing communication with employees, managers, and vendors. Support return to work planning, including modified duties, accommodation requests, and coordination with HR, Health & Safety and Managers. Maintain accurate and confidential case files, documentation, and records in accordance with policy, privacy legislation, and internal standards. Liaise with disability carriers, EAP provider, occupational health clinics and other health related vendors to support day to day program operations. Coordinate the exchange of information, resolve service issues, and ensure timely follow up with external partners. Maintain up to date program documentation, standard operating procedures (SOPs), and process maps to support consistent and compliant service delivery. Review and validate vendor invoices for accuracy and completeness. Reconcile charges against contracts, service usage, and employee eligibility to ensure proper billing. Prepare and submit monthly payment requests and monitor invoice status through to completion. Maintain organized financial records and support audits or financial reviews as required. Collaborate with vendors, Finance, and HR partners to resolve discrepancies or billing issues promptly. Ensure all activities are carried out in compliance with privacy legislation, internal policies, collective agreements, and applicable regulatory requirements. Support internal audits, quality reviews, and continuous improvement initiatives related to disability management. Maintain strict confidentiality of employee medical information and handle all sensitive data in accordance with organizational standards and legal obligations. Support policy administration, documentation updates, and process improvements. Education: Certified Disability Management Professional credentials is an asset. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Ability to handle confidential and sensitive information with professionalism and discretion. Strong Excel skills, including pivot tables and VLOOKUP/XLOOKUP. Experience using HRIS systems, case management platforms, or related HR tools. Requirements: 5+ years of experience in group benefits, disability administration, or medical administration within a professional environment. Experience with STD/LTD, Workers’ Compensation, or medical case management Ability to interpret medical documentation and understand disability program requirements. Demonstrated ability to manage multiple tasks, deadlines, and competing priorities in a fast paced setting. Strong interpersonal, teamwork, and customer service skills with the ability to build effective working relationships. Excellent verbal and written communication skills. Sound judgment, tact, and problem solving abilities. Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with! We Want You To Shine: We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview. Belonging Matters. Because You Do: We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions. Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging. We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities. The Fine Print: Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time. Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing. #LI-AD1