Analyst, Quality Assurance, Customer Compliants

Job description

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Our Benefits With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Medical, life insurance, and more) Employee Assistance Program Competitive base salary What are your contributions to the team? Monitoring and follow up of new customer complaints, status of containment and corrective action, identifying the risks associated to ensure the on-time delivery of the Queretaro products. Coordinate the development of corrective action plans to contain and response the customer complaints at Queretaro site. Establishment CAB review meeting with Bombardier sites to follow up the customer complaints. Develop and optimize all the visual aids issued to production shopfloor to do the follow up of containment and corrective actions. Ensure the decision-making are based on the cost-benefit analysis of each customer complaint. Support the investigation and resolutions of situation derived from customers complaints, audits and follow ups of quality alerts. How to thrive in this role? Skills, knowledge & experience: You have bachelor's degree in Aeronautics, Industrial or Administrative Industrial Engineering. You have an advanced technical and business English proficiency level. English is equired for daily interactions with global teams. This is a mandatory and non-negotiable qualification You have 3 to 5 years of relevant experience You have experience with BMS (Bombardier Manufacturing System), Bombardier manuals (BM's), BES (Bombardier Engineering Systems), QMS (Quality Management System), SMS (Safety Management System), internal and industry regulatory requirements (ISO 9001, QAD, etc.) You have knowledge of certifications of Catia V5 (or related such as Autocad), SAP, 3DVIA, Advanced Excel, Office 365 You have configuration and review of Technical Drawings You have SAP management Now that you can see yourself in this role, apply and join the Bombardier Team! Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position! We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply. Job Analyst, Quality Assurance, Customer Compliants Primary Location Aerospace Mexico (B.A.M) Organization Aerospace Mexico (B.A.M) Shift Employee Status Regular Requisition 14939 Analyst, Quality Assurance, Customer Compliants