Analyst, Specialist, Operations, Trns Svcs-Trade Operations, Corporate Banking

Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Principal Responsibilities Perform, according to the established quality and service standards, all general / clerical functions assigned by Team / Section Manager including system input, receiving and dispatching of documents, screening application for compliance with terms and conditions as per approved credit approval, proper approval for deviation and ad hoc excess, preparation of documents, answering enquiries from internal and external customers, etc. Provide advice and guidance to staff members on daily operations and resolution of problems and exceptions. Escalate to Team / Section Manager any exception, problem, error and abnormal transaction identified during processing. Suggest improvement opportunity to Team / Section Manager when applicable. Co-operate with team members to achieve the tasks assigned by Team / Section Manager. Achieve the defined KPIs. Requirement A Level or above; Degree or related Diploma preferred. Minimum 3 to 5 years’ experience in trade related banking operations. Graduated with less experience will be considered. Timely delivery of work assigned by Team / Section Manager with good quality. Timely and accurate feedback for enquiry from internal and external customers. All the work performed is in accordance with the established procedures, policies, guidelines and standards. Full compliance with all the Bank’s policies, guidelines and code of conduct etc. Timely escalation of error, problem, exception or abnormal transaction to Team / Section Manager or Department Manager. Timely and accurate recording of in-process and output defects, transaction completion time into the tracking system Full attendance of all training courses arranged by Team / Section Manager. Achievement of the year-on-year improvement target set by Team / Section Manager on in-process and output defects. Utilise the resources in a cost-effective manner such as hardware, software and stationery. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: Full time