Analyst, Travel & Corporate Card

Job description

Job Description: The Travel & Corporate Card Analyst will be responsible for the day-to-day administration, support, and optimization of the organization's SAP Concur Travel and Expense management system. This role ensures the efficient processing of T&E data, maintains compliance with company policies, and provides user support to employees across the organization. Key Responsibilities: System Administration & Support: Provide daily operational support for SAP Concur modules (e.g., Request, Expense, Travel, and Invoice). Resolve system errors and troubleshoot technical issues within Concur. Manage helpdesk tickets related to SAP Concur in a timely and efficient manner. Collaborate with internal IT teams and external vendors to resolve technical issues and ensure system integrations (e.g., with ERP systems, corporate card platforms). User Support & Training: Lead training sessions and provide ongoing support to employees on using the Concur system for expense submission, travel booking, and policy adherence. Develop and maintain user guides, FAQs, and other support materials for the Concur platform. Answer employee inquiries and assist with account maintenance, expense reconciliation, and system-related issues. Compliance & Auditing: Ensure compliance with company T&E policies through regular audits and reviews of expense reports. Monitor and maintain daily system operations to ensure compliance and accuracy. Collaborate with Internal Audit and Compliance teams to enforce policies via system rules. Data Analysis & Reporting: Generate and analyze reports on corporate card usage, expense trends, and compliance for leadership insights. Utilize data to identify areas for process improvement and optimization within T&E operations. Process Improvement: Continuously improve processes to enable the business to scale and maintain a strong internal control environment. Identify, propose, and implement process improvements related to T&E management. Qualifications: Education: A high school diploma or GED is required. Experience: Minimum of 3-5 years of experience in T&E expense experience, audits, or accounting. Proven experience working with SAP Concur systems, including Expense Management, Travel Management, and Invoice Management modules. Experience resolving helpdesk tickets and providing end-user support. Skills: Strong analytical and problem-solving skills, with the ability to review data, identify trends, and conduct audits. Excellent written and verbal communication skills to effectively interact with employees, stakeholders, and external vendors. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Knowledge of financial controls, audit processes, and corporate policies related to expense management. Ability to work independently and as part of a team, with excellent organizational and time management skills. WHAT’S IN IT FOR ME?: Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions. Exclusive discounts on food and games at D&B & Main Event. Paid Time Off (PTO) that increases with tenure. 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year. Medical, dental, vision and voluntary benefits Part Time/Full Time benefits available Sub Benefits: SurgeryPlus, and Telehealth benefits 401k with company match following 6 months of employment. Buster’s Legacy Fund (Support Team Members during difficult Times) Employee Assistance Program (EAP) Offerings. Work out facility on-site. Employee Power Card | Free Video Games. We work hard, play hard and have FUN! Salary Range: 50940 - 67920 We are an equal opportunity employer and participate in E-Verify in states where required.