Analytics & Insights Manager

Job description

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand. Role: We are seeking an Analytics & Insights Manager reporting to the Director of Analytics & Insights. Based in our Baar, Switzerland corporate office you will lead data analysis, reporting, and dashboarding across the business. This role will transform complex data into actionable insights, oversee end-to-end data processes, and ensure accuracy across core systems. You will partner closely with cross-functional teams to align on KPIs, support strategic decision-making, and foster a strong data-driven culture. Responsibilities: Oversee daily data ingestion, synchronization, and validation processes across internal (CRM, PMS, Finance) and external data sources (vendors, partners, market feeds) Ensure all data pipelines and manual uploads are executed accurately and on schedule Coordinate with Data Engineering to troubleshoot data discrepancies, failed loads, or system mismatches Collaborate with Data Engineering to ensure data readiness, consistency, and governance across CRM, PMS, and ancillary systems Validate and maintain the integrity of datasets, ensuring alignment with enterprise data standards and with data privacy / compliance / governance requirements Conduct deep-dive analyses and develop predictive models (e.g., seasonality, demand forecasting, pricing performance, customer engagement) Partner with global and regional stakeholders to define and maintain standardized KPIs (e.g., occupancy, ADR, RevPAR, GOP, channel mix) Own the end-to-end development of dashboards and reporting frameworks in PBI for hotel performance across regions Ensure metrics for business performance are defined, measured, and maintained consistently across teams to support scalability and transparency Partner with Commercial and Operations teams to identify performance drivers and opportunities across markets, lines of business, and properties Translate recurring requirements of commercial and operational teams into automated, self-service dashboards Deliver actionable insights on revenue trends, booking behaviour and operational efficiency Requirements: Bachelor’s degree in Data Analytics, Economics, Statistics, or a related quantitative field 8–10 years of experience in customer analytics, data science, or business intelligence, preferably within luxury hospitality, travel, or consumer sectors Demonstrated expertise in predictive modelling and business analysis Proficiency in SQL and Power BI required; experience with Python, R, or statistical modeling tools preferred Experience with DBT, GitHub and Snowflake Experience integrating data from CRM, PMS, and external sources Strong analytical and problem-solving skills with the ability to communicate insights to senior stakeholders Deep understanding of data governance, privacy compliance, and analytical best practices Benefits At Aman Group, we believe our colleagues are at the core of our success. We offer competitive benefits, including exciting global career opportunities within a rapidly expanding company. We prioritize and support your professional journey, ensuring you feel valued, included, and at home. If you are passionate about attracting exceptional talent and creating a positive experience for every candidate, we invite you to apply to join us on our journey.