Analytics Manager, Marketplace

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We are hiring an Analytics Manager, Marketplace to join our Marketplace team. This team is responsible for the strategy and execution of scaling our marketplace businesses, specifically focusing on PSA Partner Offers and consignment on eBay. The ideal candidate is an independent thinker with a bias for action, and is equal parts analytical, strategic, and entrepreneurial. This candidate will be familiar with core concepts across the technology landscape and will have expertise in marketplace analytics and/or customer analytics. You’ll report directly to the GM of Marketplace. What you’ll do: Develop and own reporting and insights focused on customer activation and retention Conduct in-depth analyses to identify opportunities to optimize existing customer experience flows, identify new opportunities, and inform business strategy; synthesize findings and make recommendations to stakeholders. Partner with data platform, marketing and product teams to define key metrics necessary to meet business objectives Build automated reports and dashboards to evaluate business performance and provide actionable insights to executives and stakeholders Utilize the strategic insights you identify to lead and manage growth and retention initiatives for the business ​ Who you are: 5+ years of experience in a relevant product, data, or analytics role, preferably with experience in consumer technology A marketplace or ecommerce background is a huge plus Expert experience pulling large, complex datasets using SQL and building data abstractions to support reporting and analysis; experience building data pipelines with dbt a plus Self-starter and natural problem solver who thrives in dynamic, fast-paced environments Familiarity with data visualization tools like Tableau, Lightdash, Mode, Looker, etc. Deeply analytical thinker who is passionate about using data to drive impact for customers and the business Excellent written and verbal communication skills; highly organized and detail oriented Bachelor’s degree is required, candidates holding a Master's degree or equivalent in a quantitative field is strongly preferred Highly autonomous, great with ambiguity, bias for action [marketplace or ecomm background a huge positive / borderline requirement] Salary Range: The salary range for this position is $105,611 - $171,462. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. #BI-hybrid #BI-remote #LI-remote Reasons To Join Us: Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals Vacation: All salaried employees are eligible for flexible time-off. Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays Employee Discounts: Employees receive discounts on select grading services for approved submissions Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to . We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email . U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants . If you are based in California, you can read information for California residents here .