Anatomic Pathology Support Representative

Job description

Department: 60284 WI ACL Laboratories - Central Lab: AP Support Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Schedule is M-F, early 2nd shift hours. This position will be working with our AP Add-On Testing team, providing support for pathologists and clinicians and collaborating with Histology, Cytology, and Referral Testing teams, etc. to provide excellent patient-focused care. Pay Range: $22.90 - $34.35 MAJOR RESPONSIBILITIES Partner with other departments and team members to resolve problems and respond to inquiries pertaining to referral lab testing, add-ons, consults and additional requests. Provide oversite of complex laboratory orders for the department. Acts as a liaison for customer concerns. Resolves customer service issues appropriately and promptly. Works closely with support staff and care providers. Maintains a working knowledge of all laboratory operations and databases of ACL, including CoPath and Epic Beaker. Package and ship material in accordance with site, local, State, and Federal requirements. Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff. Monitor inventory and order supplies as needed. Participate in group meetings as needed for educational purposes and partners with leadership for process improvements. Review reports and assist pathologists as needed. Maintain department resources and completes all regulatory requirements for laboratory accreditation. Coordinates and follows through on inbound telephone calls for the laboratory. MINIMUM EDUCATION AND EXPERIENCE REQUIRED License/Registration/Certification Required: None Required. Education Required: High School Graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Required: Typically requires 2 years of experience in customer service, or laboratory environment. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Intermediate computer skills using word processing applications, mail, fax, and email. Must be able to multi-task many projects simultaneously. Demonstrates a willingness to work a flexible schedule that may include alternate site assignment. Ability to work independently or as part of a team while performing at a high level of productivity. Maintains patient confidentiality in and out of the workplace. Excellent interpersonal and communication skills. Ability to effectively communicate with various physicians, co-workers, leadership, and other health care providers. Ability to handle and help resolve all escalated issues and effectively deal with the difficult customers and challenging situations. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Operates all equipment necessary to perform the job including computers, printers, faxes, and telephones. Must be able to sit 95% of the workday. Must be willing to handle potentially hazardous and/or infectious material. Ability to use the telephone effectively with a clear speaking voice and a courteous manner. Must be able to handle stressful situations in a calm and professional manner. Generally exposed to a normal office environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.