APAC Salesforce & IT Operations Manager

Job description

It's fun to work in a company where people truly believe in what they are doing! The APAC Salesforce & IT Operations Manager serves as the primary leader for Salesforce Sales & Service Cloud across the APAC region, while also providing essential oversight of regional IT operations in close partnership with Corporate IT. This role places a strong emphasis on Salesforce optimization, expansion, and strategic enablement to accelerate Neogen’s commercial growth in APAC, with secondary responsibilities in coordinating critical IT service delivery. The ideal candidate brings deep Salesforce expertise, strong business process understanding, and the ability to translate regional needs into scalable, global-aligned solutions—while ensuring core IT operations remain stable and compliant. Essential Duties & Responsibilities 1. Salesforce Leadership Salesforce Strategy & Roadmap - Act as the APAC lead for Salesforce Sales and Service Cloud, driving optimization initiatives that directly support Neogen’s commercial strategy. - Develop a deep understanding of APAC business processes and identify opportunities where Salesforce capabilities can enhance productivity, visibility, and customer engagement. Project Ownership & Delivery - Lead complex cross-functional Salesforce projects from requirements through rollout and hypercare. - Manage backlog, prioritize enhancements, and coordinate sprints aligned to APAC business priorities. - Serve as the APAC escalation point for all Salesforce-related needs. Team Leadership - Lead onshore and offshore Salesforce business analysts, admins, and architects. - Provide clear direction, oversee execution quality, and support development of team capabilities. Requirements, Design & Integration - Gather and document requirements through interviews, workshops, and site visits. - Translate business needs into functional specifications, user stories, and workflow designs. - Collaborate with other application teams to ensure end-to-end process integration. Change Management & Training - Facilitate UAT, coordinate release evaluations, and drive rollout communication. - Develop training materials and deliver training across APAC teams. Innovation & System Enhancements - Evaluate emerging Salesforce technologies and recommend adoption to advance APAC commercial execution. - Ensure that all enhancements align with corporate governance and global architecture direction. 2. Regional IT Operations Regional IT Liaison - Serve as the primary escalation contact for IT operations in APAC in coordination with Corporate IT. - Ensure communication of regional requirements and provide updates on IT-related changes that impact APAC teams. IT Standards & Governance - Enforce global IT standards across APAC and ensure adherence to change management processes. - Track APAC-relevant IT enhancements within the global IT portfolio. Crisis & Incident Coordination - Own the resolution process for regional IT operational crises by engaging global service owners and local partners. - Maintain visibility of infrastructure, cybersecurity, and application issues affecting the region. Stakeholder Engagement - Engage regional business leaders to understand IT operational needs and ensure seamless coordination with corporate IT. - Provide consolidated updates on IT-related activity affecting APAC. Skills & Competencies · Strong technical mastery of Salesforce Sales and Service Cloud · Advanced business analysis and problem-solving capability · Clear, structured communication and stakeholder management · Ability to lead cross-functional virtual teams · Strong execution discipline and project leadership · Cultural awareness and collaboration across APAC markets · Understanding of enterprise IT operations, standards, and governance (secondary) Qualifications · Bachelor’s degree in a related field or equivalent experience · 5+ years as a Salesforce Business Analyst or Product Owner in a global environment · 3+ years of Salesforce configuration/implementation experience · Salesforce Administrator certification strongly preferred · Experience collaborating with IT infrastructure, digital, and security teams is an advantage · Experience working in APAC markets (Korea, Japan, China, Thailand) preferred Come Be Part Of A Mission that Matters! From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.