Application Analyst – Epic Radiant / Lumens

Job description

Job Posting Title: Application Analyst – Epic Radiant / Lumens ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes The Application Analyst – Epic Radiant / Lumens supports the implementation, maintenance, optimization, and ongoing operational support of Epic Radiant and Lumens applications across Dell Medical School's clinical environment. The primary focus of this position is Epic Radiant, while also supporting Lumens as imaging services continue to expand. This role partners closely with clinical operations, imaging leadership, providers, application analysts, and technical teams to support post-go-live stabilization, workflow optimization, quarterly Epic upgrades, integrated testing, and continuous improvement initiatives. Important Employment Information This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position. Purpose The Application Analyst – Epic Radiant / Lumens serves as the subject matter expert and technical resource for Epic Radiant and Lumens applications, with primary responsibility supporting Radiant workflows and additional support for Lumens. This role collaborates with clinical, operational, and technical stakeholders to support application build, configuration, workflow analysis, post-go-live stabilization, operational support, integrated testing, quarterly Epic upgrades, and continuous optimization while ensuring reliable application performance across imaging services. Responsibilities Application Implementation and Support Design, build, configure, test, maintain, and optimize Epic Radiant and Lumens applications supporting imaging services and related clinical workflows Analyze clinical, operational, and technical workflows to develop effective application solutions Serve as the liaison between imaging operations, providers, Information Technology, application users, and vendors to resolve complex issues Support application build, configuration, operational support, and post-go-live stabilization activities Participate in break/fix support and ongoing workflow optimization initiatives Workflow Analysis and Optimization Conduct workflow analysis to identify opportunities for operational improvement Design and implement Epic Radiant and Lumens application solutions that support departmental and organizational needs Collaborate with imaging departments and operational leaders to prioritize application enhancements Recommend workflow improvements that improve efficiency, user satisfaction, and patient care Support continuous optimization following Epic implementations and quarterly upgrade cycles System Maintenance and Testing Maintain and support Epic Radiant and Lumens applications Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT) Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades Coordinate testing activities across applications and participate in end-user validation efforts Ensure application changes follow established change management procedures Technical Collaboration Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Radiant and Lumens applications Support cross-functional problem solving and operational improvement initiatives Participate in planning, implementation, and optimization efforts across imaging applications Communicate technical recommendations and operational impacts to stakeholders Operational Support and Continuous Improvement Provide ongoing operational support for Epic Radiant and Lumens applications, including break/fix support, enhancements, upgrades, and change requests Support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization Follow established ITIL processes for incident, problem, and change management Participate in continuous improvement initiatives supporting imaging workflows and application performance Marginal or Periodic Functions Assist with additional Epic modules as operational needs require Provide backup support during peak workloads or staffing shortages Participate in special projects and organizational initiatives Perform related duties as assigned Knowledge, Skills, and Abilities Technical Learning Quickly learn new healthcare technologies, Epic Radiant and Lumens functionality, and imaging workflows Maintain current knowledge of Epic Radiant, Lumens, and related imaging technologies Pursue ongoing technical learning and professional development opportunities Apply new knowledge to improve application performance and operational efficiency Problem Solving Use analytical thinking and structured troubleshooting techniques to resolve complex application issues Diagnose application, workflow, and configuration issues affecting imaging operations Develop practical solutions that improve user experience and operational performance Collaborate with cross-functional teams to resolve system challenges Customer Focus Demonstrate commitment to meeting the needs of imaging staff, providers, and operational stakeholders Provide responsive, high-quality application support Anticipate operational needs and proactively address concerns Promote user satisfaction through effective application support and workflow optimization Collaboration Work effectively with imaging leadership, radiologists, technologists, application analysts, technical teams, vendors, and operational partners Build productive working relationships across multidisciplinary teams Share technical knowledge and best practices Participate actively in team meetings, projects, and optimization initiatives Attention to Detail Review application configurations and documentation for accuracy and completeness Maintain high standards for application quality and reliability Ensure configuration changes follow established governance and best practices Monitor application performance and identify opportunities for continuous improvement Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related field Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems Experience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment Experience performing workflow analysis and partnering with clinical and operational stakeholders to improve application performance Experience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities Experience supporting post-go-live operations, break/fix support, and ongoing operational maintenance Strong analytical, troubleshooting, and problem-solving skills Excellent verbal and written communication skills Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment Relevant education and experience may be substituted as appropriate. Preferred Qualifications Five to seven years of experience supporting Epic applications within a healthcare environment Experience supporting Epic Radiant is strongly preferred; Epic Lumens experience is highly desirable as imaging services continue to expand. Experience with Epic Radiant and/or Lumens application build, configuration, workflow optimization, and operational support Experience supporting post-go-live stabilization, quarterly Epic upgrades, integrated testing, regression testing, and user acceptance testing (UAT) Demonstrated experience participating in Epic application build, implementation, optimization, and enhancement initiatives Experience supporting imaging workflows, radiology operations, or other diagnostic service environments Experience with online scheduling design, implementation, and workflow optimization Experience working in large, integrated healthcare IT environments Licenses/Registrations/Certifications Required Active Epic Certification, Accreditation, or Proficiency in a relevant core Epic application Preferred Epic Radiant Certification Epic Lumens Certification ITIL Foundation Certification Active Epic Certification, Accreditation, or Proficiency in related Epic applications Salary Range $95,000+ depending on qualifications Working Conditions Standard office environment and equipment Repetitive use of a keyboard and computer Hybrid work environment with on-site collaboration as operational needs require May participate in quarterly Epic upgrades, integrated testing, go-lives, and occasional after-hours support activities May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients while supporting clinical environments Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs . Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 . The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.