Application Analyst IT Store Applications

Job description

Application Analyst IT Store Applications A job full of technical challenge and international impact? You bet! Do you want to make an important contribution to managing, developing and improving the applications used in Action stores? Do you want to optimise and stabilise the processes in the various applications used in stores? Are you at home in the world of changes, releases and roadmaps? As an Application Analyst, you understand more than just the technical and functional aspects of the store applications; you also know how they fit into Action's business processes, because you are the link between Technology and the key users of Store Operations, Real Estate and Fraud. In addition, you have a broad view of the system landscape, from the local systems in the store (such as cash registers, payment terminals, self-checkouts and CCTV) to the solutions used by the Real Estate and Fraud departments for the stores. You will gain knowledge about the impact of connecting systems. Your daily actions Within the Business Technology team Store Applications, Real Estate & Fraud, we focus on everything related to the operational side of Action's store, real estate and fraud platforms. The Application Analyst manages and coordinates work between key users and IT suppliers to help and support users. You follow the applicable procedures around incidents, problems, changes and releases. You will also actively contribute to optimising processes wherever possible. Your daily tasks include: Functional and technical support: escalating problems and resolving incidents Coordination of changes and releases at a high pace Testing delivered changes and releases and documenting test results Understanding the impact on the business Continuously looking for optimisations within the applications Daily communication with suppliers and internal clients Your team Action provides a dynamic working environment and consists of committed, cost-conscious, customer-focused and culturally diverse people. We love working as a team and live our company values with simplicity in everything we do. Our Technology department adds value with its centralised teams for Enterprise Architecture, IT Project & Portfolio Management, Development & Operations and various Business Technology (BizTech) teams. Within the Business Technology team Store Applications, Real Estate & Fraud, we implement the initiatives on the Technology roadmap and support our business goals with technology. As part of a team consisting of Technical Specialists, Application Analysts, Solution Architects and Service Delivery Managers, you are involved in many initiatives. Projects that are all challenging. Think, for example, of the rollout of 6,000 handheld terminals to all stores, lifecycle management programmes for in-store hardware, changes to network technology and the transition to new cash register software for all our stores. As an Application Analyst Stores, you are involved in these initiatives and consult with your colleagues, suppliers, the solution architect and the Service Delivery Manager on how to guarantee an optimal solution for our users. You report to the IT Manager BizTech Stores, Real Estate and Fraud and work at the international head office in Zwaagdijk. What you bring An Application Analyst at Action knows the business processes within Retail. You are confident and demonstrate leadership by motivating application specialists and business process owners. This also means strong communication skills at business level. In your work you are organised and meeting agreed deadlines and guidelines is no problem for you. You are results-oriented and demonstrate a high level of pragmatism. You are not bothered by time pressure and work both independently and in a team. You also have the following: More than 2 years of experience in equivalent roles More than 5 years of experience in IT Bachelor's degree Excellent command of English and Dutch Experience in retail is a plus What we offer Actually, quite a lot! From our vibrant head office in the Netherlands, you have impact across the whole of Europe. We now have more than 3,300 stores in 14 countries and put a smile on the faces of millions of customers every day. And we are not stopping there; we have big growth ambitions for both Action and for you. Because by growing, you can always take new steps to develop professionally, whether it is a new job, an interesting innovation project or new competencies. All within a culture where our shared values of Discipline, Respect, Teamwork, Customer Focus, Cost Awareness and Simplicity are lived every day. You can also count on Action for the following: A 38-hour working week 24 days of annual leave with the option to purchase 5 additional days Flexible working hours and the option to work 40% of your working time from home (in consultation with your team and manager) 15% staff discount on your purchases at Action A good pension scheme, collective health insurance and travel allowance How we contribute to society If you only know Action from the stores, a whole new world opens up when you come to work with us. Behind the scenes we work hard to make a positive impact on society and the environment. Did you know that we sponsor more than 1,737 children worldwide who grow up in an SOS Children's Village? Or that our team reflects the diversity of our customers, representing 124 nationalities? Or that 70% of our wood products and 86% of our cotton already come from sustainable sources? Or that we only use energy-efficient LED lighting in more than half of our stores? Yes, that is Action too. Curious about the other initiatives we are undertaking? Join our team and find out for yourself. Interested? We are proud to be an inclusive employer and warmly invite everyone who recognises themselves in this vacancy to apply. So take action quickly and send in your application right away! Your recruiter, Joey Corrigan, is your dedicated point of contact throughout this entire process and is ready to answer all your questions.