Application Analyst - Maestro Care Beaker - Level 2 - Remote

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design, and testing cycles of the Maestro Care (Epic) Electronic Health Record (EHR) for the Beaker module. This includes planning, performing, managing, and supporting identified Beaker users in the Duke University Health System environment. The incumbent will work closely with Epic and other Maestro Care application staff to create and carry out deployment tasks, interpret clinical workflow, and participate in Maestro Care Beaker application build, testing, and support. Advise and assist with educational issues, including cross-training team members, end-users, and DHTS Service Desk via face-to-face, phone, email, or training classes. Act as Maestro Care Beaker application expert for base functionality. Update test plans to account for testing new features with all releases. Level 1 • Achieve additional Epic certification and proficiency through classroom instruction at Epic (Madison, Wisconsin), self-directed learning, project assignments, and competency exams. • Interpret and analyze systems, data, and information with supervision. • Implement applications, tools, processes, and structures that are crucial in assisting end users with data management. Your role is integral in ensuring our team's smooth and efficient workflow. • Provide systems support, including troubleshooting and software configuration and testing. • One of the key responsibilities of the Application Analyst is to ensure the security of technology solutions. This task is performed under supervision, highlighting the trust and responsibility associated with the role. • Participate in planning and providing customer training sessions on system use or revisions. • Assist in making oral and written presentations to project teams and management. • Complete moderately complex tasks and portions of larger information system projects with direction. • Identify internal resources to build project team performance. • Update system, operational, and department documentation. • Recommend areas for process improvement. • Perform other related duties as required. • Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care. Level 2 • Perform in-depth analysis of end-user department workflows, data collection, report details, and technical issues associated with Epic software relating to system design and build decisions. • Proactively complete assigned Maestro Care application deployment, management, and testing tasks within defined timelines. • Manage documentation, resolution, and completion of identified deployment issues and tasks. • Build, test, and debug Epic applications to ensure the system meets end-user requirements. • Write and execute test plans, documenting and resolving defects within the Quality Center. • Develop and document system and user procedures. • Develop report specifications and work closely with writers to meet operational and regulatory reporting needs. • Provide business and after-hours support for system production issues, including analysis, prioritization, and implementation of requested changes. • Requires current Epic Beaker certification or the ability to complete certifications within the defined timeline. • Make oral and written presentations to project teams, management, and other departments. • Coordinate and operationalize simple to complex projects with direction. • Identify areas for procedural improvements and provide detailed specifications for functions to be automated. Level 3 • Functioned as a technical leader in managing documentation, assisting with prioritization and working with analysts to resolve deployment issues through Epic’s Sherlock tracking systems. • Optimize departmental and interdisciplinary resources to maximize team performance. • Lead evaluation and revision of existing information systems. • Assist in onboarding new team members, ensuring they are trained on all technical aspects of their position. • Proactively apprise management of emerging technical issues and ensure processes and workflows are up-to-date and effective. • May function as a team leader, supporting management in day-to-day personnel oversight and workflow management activities, providing guidance and support where applicable, overseeing performance management, and ensuring departmental coverage. • Perform in-depth analysis of end-user department workflows, data collection, report details, and technical issues associated with Epic software. • Responsible for defined areas of Nova, including analysis of release notes, reporting metrics, validation, and resolution before implementation of designated RA and/or SU provided by Epic. Required Qualifications • Education/Training: Bachelor's degree in a related clinical or technical field or four years of equivalent technical experience. • License/Certification: Epic proficiency in application support is required within the timeline defined by Maestro Care policies. Experience • Level 1: One to two years of related experience required. Clinical Laboratory experience is strongly recommended. • Level 2 and three to five years of related experience required. Clinical Laboratory experience is required. Skills Level 1 • Customer service • Critical thinking • Statistical reporting • General data coding • Data analysis and trending • Effective oral and written communication • Application configuration • User technical support/training • Ability to translate business processes into technical solutions Level 2 In addition to Level 1 skills: • Knowledge of project management to manage deliverables • Design specifications for information systems • Implementation and maintenance of information systems • Quality assurance • Adult learning and training methods Level 3 In addition to Level 2 skills: • Ability to lead discovery sessions • Advanced technical consultation and support • Ability to design complex information systems • Financial procedures • Implementation of complex information systems Behaviors/Soft Competencies: Advancement to Level 3 or above requires the employee, at a minimum, to successfully attain the following: The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance. • Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position. • Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future. • Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence, and safety. Patient-focused is also critical to success. • Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best and not the best available. Preferred Experience • Experience with Data Innovation Instrument Manager. • Experience with Transfusion applications such as SafeTrace Tx • Strong knowledge of Microbiology Beaker CP build. • Experience with Digital Pathology image analysis and data management systems • Proven experience in IT infrastructure management (servers, networks, etc.). • Understanding of machine learning, natural language processing, and AI technologies. • Familiarity with cloud platforms such as AWS and Microsoft Azure. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.