Application Engineer

Job description

Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software. With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. We are looking for a Application Support Engineer to join our Technology team and play a critical role in ensuring the stability, performance, and reliability of our business-critical applications. This is an exciting opportunity for a technically strong professional who thrives on solving complex problems, driving continuous improvement, and working across development, infrastructure, and business teams to deliver exceptional service. You'll be a key contributor to maintaining highly available systems while helping shape the future of application support through automation, monitoring, and operational excellence. What You'll Be Doing • Provide advanced technical support and expert guidance on application functionality, performance, and best practices. • Own and manage production and non-production application environments. • Coordinate and execute application deployments across Windows and Azure environments. • Troubleshoot and resolve complex application, integration, and data issues. • Lead root cause analysis investigations and implement long-term solutions. • Drive Problem Management initiatives to reduce recurring incidents and improve service reliability. • Collaborate with development, infrastructure, and vendor teams during major incidents and critical outages. • Support testing activities across system, integration, and pre-production environments. • Develop and enhance monitoring, alerting, and event management capabilities. • Identify opportunities to automate manual processes and improve operational efficiency. • Mentor and support junior engineers, promoting knowledge sharing and technical growth. • Contribute to continuous improvement initiatives focused on stability, scalability, and performance. What You'll Bring Essential Experience • 4-6+ years' experience in Application Support, Production Support, Site Reliability Engineering, or a similar technical role. • Experience supporting business-critical applications within complex production environments. • Strong SQL skills with experience analysing and resolving data-related issues. • Good understanding of cloud technologies, preferably Microsoft Azure. • Experience working with APIs, integrations, and web services (REST/SOAP). • Knowledge of Windows Server environments and deployment processes. • Hands-on experience with application monitoring and proactive incident management. • Experience using ITSM platforms such as ServiceNow. • Strong troubleshooting and root cause analysis skills. • Ability to manage multiple priorities and critical incidents effectively. #interactive Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself You’ll get a competitive salary combined with some great benefits. Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know. #Interactive