Application Managed Services Team Manager

Job description

Position Overview: As a Team Manager in the Managed Services team, you will be responsible for delivering high-quality client work in Social Housing while managing the team of consultants in South Africa. This is a leadership role focused on people management, delivery oversight, and supporting consistent service across regions. You will work closely with the functional leads in the UK to drive team performance, including utilisation, engagement delivery, client satisfaction, and overall efficiency. You will be expected to lead, mentor, and support your team, ensuring they have the training, clarity, and guidance needed to meet delivery expectations. In this role, you will support daily delivery, handle escalations, and participate in client meetings where needed. You’ll also collaborate across departments to ensure work is allocated effectively, engagements stay on track, and any cross-regional communication is managed smoothly. Your time will typically be split between 60% client delivery (Social Housing) and 40% people and operational management of the Consultants. This split may shift depending on operational needs and will be communicated by the leadership team if adjustments are required. We operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office. Please note this role will follow UK Hours and adjust according to daylight savings: 08:30 - 17:00 As a Team Manager in the Managed Services team, you will be responsible for delivering high-quality client work in Social Housing while managing the team of consultants in South Africa. This is a leadership role focused on people management, delivery oversight, and supporting consistent service across regions. You will work closely with the functional leads in the UK to drive team performance, including utilisation, engagement delivery, client satisfaction, and overall efficiency. You will be expected to lead, mentor, and support your team, ensuring they have the training, clarity, and guidance needed to meet delivery expectations. In this role, you will support daily delivery, handle escalations, and participate in client meetings where needed. You’ll also collaborate across departments to ensure work is allocated effectively, engagements stay on track, and any cross-regional communication is managed smoothly. Your time will typically be split between 60% client delivery (Social Housing) and 40% people and operational management of the Consultants. This split may shift depending on operational needs and will be communicated by the leadership team if adjustments are required. People Management Conduct regular 1:1s with direct reports (bi-weekly or as needed) to support growth, address concerns, and maintain delivery alignment. Host team check-ins to maintain communication, reinforce priorities, and build team cohesion. Manage the full performance review process, ensuring development needs and skills gaps are clearly identified — with close collaboration from Professional Services dotted-line managers and the UK functional leads for the Consultancy stream. Support the onboarding and training of new team members, ensuring they receive consistent guidance from both the SA leadership team and the UK functional experts. Oversee leave management, capacity planning, and scheduling to ensure client delivery and internal support needs are met. Collaborate closely with Team Leads and Managers across Managed Services to create a connected, supportive environment across teams and regions. Work with Senior Management and HR/TA on recruitment, selection, and interviews, ensuring strong alignment in role expectations and capabilities for both Social Housing and Consultancy hires. Partner with business leaders across SA, the UK, and other regions to strengthen team culture, embed consistent people management practices, and drive delivery excellence across both functional areas. Client Delivery & Other Responsibilities Serve as Client Lead for assigned Application Managed Services engagements, taking ownership of complex deliverables while supporting skill development within the team. Oversee accurate and timely completion of administrative tasks, time entries, and consumption reporting — both for your own work and the delivery team. Act as the first point of contact for team questions, filtering and escalating appropriately to the UK functional leads or other enabling functions. Work closely with UK Consultancy functional leads to ensure alignment on processes, standards, training needs, and workload distribution across regions. Support the leadership team with special projects, operational initiatives, and improvements that strengthen the Managed Services organisation across SA, the UK, and NA/EMEA. Build and maintain strong relationships with cross-functional partners to ensure smooth communication, effective engagement delivery, and shared accountability. Requirements: Experienced Consultant with comprehensive knowledge of UK industry specific market segments, associated business rules, standard operating procedures and process best practices. Become a subject matter expert in at least one of MRI’s Social Housing Software. Must understand end-user processes, ideally having worked as an end-user previously. Previous people management experience (5+ people). Ability to work independently. Ability to work under deadlines. Good organisational skills and the ability to manage priorities. A high degree of dependability, motivation and flexibility. We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Have confidence in your health with our offered Medical Aid Scheme. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! Further your professional development with our Tuition Reimbursement Schemes Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself. About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!