Application Manager

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What Will You Contribute? As an Application Manager within Finastra's Payments business, you will play a critical role in managing and supporting F inancial M essaging used by leading financial institutions. You will ensure the stability , performance, and continuous improvement of applications responsible for processing, screening, and managing financial transactions across global payment networks. Y ou will be responsible for application deployment, monitoring, troubleshooting, incident resolution, and platform optimization. You will work closely with Service Desk, R&D, Project Teams, and Infrastructure specialists to deliver highly available , secure, and efficient services . Responsibilities & Deliverables Application Operations & Support Manage and maintain Finastra's Total Messaging and Screening Services ecosystem. Monitor application health, performance, and availability across production environments. Investigate, troubleshoot, and resolve complex application incidents and operational issues. Support proactive monitoring initiatives to identify and resolve issues before customer impact occurs. Participate in root cause analysis activities and implement preventive actions. Application Deployment & Environment Management Deploy application releases, patches, upgrades, and configuration changes. Support and optimize application environments running on Linux-based infrastructures. Assist in the administration and maintenance of containerized platforms and related services. Ensure operational readiness and stability of production environments. Financial Messaging Expertise Analyze and troubleshoot financial transaction flows and messaging processes. Support applications handling SWIFT, SIC, ISO 20022, and other payment messaging standards. Validate message processing workflows, acknowledgements, screening results, and transaction lifecycle events. Act as a subject matter contributor for financial messaging-related operational issues. Stakeholder Collaboration Partner closely with Service Desk teams to support escalated incidents and service requests. Collaborate with R&D teams to investigate defects, validate fixes, and support software releases. Work alongside Professional Services and Project teams supporting customer implementations. Coordinate with Infrastructure and System Engineering teams to ensure platform reliability and performance. Continuous Improvement Identify opportunities to improve monitoring, automation, deployment processes, and operational efficiency. Contribute to the adoption of modern DevOps practices and containerized technologies. Maintain operational documentation, troubleshooting guides, and knowledge of repositories. Support initiatives aimed at increasing system reliability, scalability, and service quality. On-Call Support Participate in an on-call rotation supporting critical production services. Support occasional evening and weekend activities associated with production operations. Required Skills & Experience Experience in Application Management, Production Support, Application Operations, Technical Support, or a similar role. Working knowledge of Linux server administration and troubleshooting including shell scripting (bash) . Basic to intermediate SQL knowledge and database troubleshooting skills. Understanding financial messaging standards such as SWIFT, SIC, ISO 20022, FIN, or similar payment messaging frameworks. Strong analytical and problem-solving abilities with a structured troubleshooting approach. Ability to work effectively in a fast-paced operational environment supporting business-critical applications. Strong communication and stakeholder management skills. Professional proficiency in English. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.