Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody services. In January 2025, Crypto Finance secured a MiCAR license for the European market as one of the first providers in the EU. Crypto Finance AG is a SIX-approved crypto custodian for ETP issuers. For more information, please visit our website at About us - Crypto FinanceAbout the roleWe are looking for a Platform Manager – Wallet Infrastructure to support the operation, stability, and continuous improvement of our platform. You will be the second-line owner for production incidents, coordinate releases across technical and delivery teams, integrate new institutional clients, and turn recurring issues into a prioritized improvement roadmap. The role sits at the intersection of technology, operations, and stakeholder service — the person who keeps the wallet infrastructure running and brings new clients onto them.ResponsibilitiesApplication & platform stability: Own the day-to-day running of Crypto Finance's wallet infrastructure, ensuring availability, stability, and performance in production.Production incident management: Act as the second line (L2) owner for production incidents — receiving escalations from first line (relationship managers, operations), owning triage and resolution through configuration changes, conducting root cause analysis, and escalating code-level defects to engineering (third line).Release management: Plan and coordinate platform releases with the engineering and QA team — scheduling, change control, pre-release validation, and post-release verification.Client integration & onboarding: Support institutional clients through integration and troubleshooting, ensuring each client passes conformance testing certification before going live in production.System configuration: Configure and maintain platform and application settings to meet business and client requirements.Ticket & backlog management: Open, track, and manage tickets for production issues and improvements, and maintain and prioritize the backlog.Continuous improvement: Evaluate platform performance and drive improvements to reliability, speed, and scalability.Delivery coordination: Support the Product Manager on ongoing initiatives and ensure platform upgrades are delivered on time.Stakeholder communication: Collaborate with internal teams (engineering, operations), institutional clients, and vendors to ensure the platform meets business needs and that issues are resolved promptly.Security & compliance: Ensure that the platform adheres to relevant security, regulatory, and compliance requirements, including DORA.Knowledge management: Maintain comprehensive platform documentation and a current knowledge base.RequirementsMinimum 3 years of operating or managing production-grade financial technology platforms within financial services.Working knowledge of blockchain technology, transaction workflows, and wallet infrastructure setups.Proven experience in production incident management and root cause analysis.Experience coordinating releases and change management across technical and vendor teams.Strong understanding of API-based integrations and system connectivity (REST, WebSocket).Proficiency with ticketing and backlog management tools (Jira preferred).Familiarity with regulatory frameworks relevant to financial markets (e.g., DORA).BenefitsBe part of an international, fast-paced blockchain and fintech team led by experienced professionalsShape the future of finance while working at the cutting edge of B2B digital asset solutionsContribute to a collaborative, entrepreneurial culture with flat hierarchiesTake on meaningful responsibility with room for learning and professional growthGain deep industry insights and make a tangible impactJoin regular company-wide meetings, knowledge-sharing sessions, and team eventsEnjoy a modern and central workplace in Zurich with top-tier infrastructureOur cultureAt the heart of our company, we prioritize:Innovation and Continuous LearningCollaboration and Knowledge SharingEntrepreneurial Spirit and Flat HierarchiesValues such as Excellence, Delivery, Ownership, Passion, and UnityPlease note: We do not accept CVs from recruiting or staffing agencies.Due to the Swiss labor legislation, we can only accept applicants who have the right to work in Switzerland (are in possession of a Swiss work permit or are EU/EFTA citizens). All other applications will not be considered.If this is the position for you, and you have a Swiss work permit and/or EU citizenship, please send us your complete application, incl. cover letter, CV, and references.
Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody services. In January 2025, Crypto Finance secured a MiCAR license for the European market as one of the first providers in the EU. Crypto Finance AG is a SIX-approved crypto custodian for ETP issuers.
For more information, please visit our website at About us - Crypto Finance
About the role
We are looking for a Platform Manager – Wallet Infrastructure to support the operation, stability, and continuous improvement of our platform. You will be the second-line owner for production incidents, coordinate releases across technical and delivery teams, integrate new institutional clients, and turn recurring issues into a prioritized improvement roadmap. The role sits at the intersection of technology, operations, and stakeholder service — the person who keeps the wallet infrastructure running and brings new clients onto them.
Responsibilities
- Application & platform stability: Own the day-to-day running of Crypto Finance's wallet infrastructure, ensuring availability, stability, and performance in production.
- Production incident management: Act as the second line (L2) owner for production incidents — receiving escalations from first line (relationship managers, operations), owning triage and resolution through configuration changes, conducting root cause analysis, and escalating code-level defects to engineering (third line).
- Release management: Plan and coordinate platform releases with the engineering and QA team — scheduling, change control, pre-release validation, and post-release verification.
- Client integration & onboarding: Support institutional clients through integration and troubleshooting, ensuring each client passes conformance testing certification before going live in production.
- System configuration: Configure and maintain platform and application settings to meet business and client requirements.
- Ticket & backlog management: Open, track, and manage tickets for production issues and improvements, and maintain and prioritize the backlog.
- Continuous improvement: Evaluate platform performance and drive improvements to reliability, speed, and scalability.
- Delivery coordination: Support the Product Manager on ongoing initiatives and ensure platform upgrades are delivered on time.
- Stakeholder communication: Collaborate with internal teams (engineering, operations), institutional clients, and vendors to ensure the platform meets business needs and that issues are resolved promptly.
- Security & compliance: Ensure that the platform adheres to relevant security, regulatory, and compliance requirements, including DORA.
- Knowledge management: Maintain comprehensive platform documentation and a current knowledge base.
Requirements
- Minimum 3 years of operating or managing production-grade financial technology platforms within financial services.
- Working knowledge of blockchain technology, transaction workflows, and wallet infrastructure setups.
- Proven experience in production incident management and root cause analysis.
- Experience coordinating releases and change management across technical and vendor teams.
- Strong understanding of API-based integrations and system connectivity (REST, WebSocket).
- Proficiency with ticketing and backlog management tools (Jira preferred).
- Familiarity with regulatory frameworks relevant to financial markets (e.g., DORA).
Benefits
- Be part of an international, fast-paced blockchain and fintech team led by experienced professionals
- Shape the future of finance while working at the cutting edge of B2B digital asset solutions
- Contribute to a collaborative, entrepreneurial culture with flat hierarchies
- Take on meaningful responsibility with room for learning and professional growth
- Gain deep industry insights and make a tangible impact
- Join regular company-wide meetings, knowledge-sharing sessions, and team events
- Enjoy a modern and central workplace in Zurich with top-tier infrastructure
Our culture
At the heart of our company, we prioritize:
- Innovation and Continuous Learning
- Collaboration and Knowledge Sharing
- Entrepreneurial Spirit and Flat Hierarchies
- Values such as Excellence, Delivery, Ownership, Passion, and Unity
Please note:
- We do not accept CVs from recruiting or staffing agencies.
- Due to the Swiss labor legislation, we can only accept applicants who have the right to work in Switzerland (are in possession of a Swiss work permit or are EU/EFTA citizens). All other applications will not be considered.
- If this is the position for you, and you have a Swiss work permit and/or EU citizenship, please send us your complete application, incl. cover letter, CV, and references.
The Crypto Finance Group provides institutional and professional investors products and services with a level of quality, reliability, and security that is unique in the digital asset space today. The group provides asset management, with the first regulated asset manager for crypto asset funds authorised by FINMA; brokerage services for 24/7 crypto asset trading; and crypto asset storage infrastructure and tokenisation solutions. Since its founding in 2017, the group has been recognised several times, including as a Crypto Valley Top 50 blockchain company, Top 100 Swiss Start-up, and 2019 Swiss FinTech Award winner. The Crypto Finance Group has offices in Zurich and Zug in the Crypto Valley, which is home to one of the world’s densest clusters of crypto-economic companies and innovative organisations that utilise blockchain technology. The Crypto Finance Group is a fast-growing, exciting place to work with tremendous opportunities for personal development and professional advancement.
The Crypto Finance Group provides institutional and professional investors products and services with a level of quality, reliability, and security that is unique in the digital asset space today. The group provides asset management, with the first regulated asset manager for crypto asset funds authorised by FINMA; brokerage services for 24/7 crypto asset trading; and crypto asset storage infrastructure and tokenisation solutions. Since its founding in 2017, the group has been recognised several times, including as a Crypto Valley Top 50 blockchain company, Top 100 Swiss Start-up, and 2019 Swiss FinTech Award winner. The Crypto Finance Group has offices in Zurich and Zug in the Crypto Valley, which is home to one of the world’s densest clusters of crypto-economic companies and innovative organisations that utilise blockchain technology.
The Crypto Finance Group is a fast-growing, exciting place to work with tremendous opportunities for personal development and professional advancement.
