Application Support Agent

Job description

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description Are you ready to discover the role of an Application Support Agent in Netcompany? Joining us as an Application Support Agent , you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens. You will be involved in the handling of tickets at 1st level support for the European Commission. As an Application Support Agent you will: Receive incidents/requests via the ticketing system Contact/respond to the end users via the ticketing system Forward incidents/requests to other support services via the ticketing system Assess the priority of the tickets, according to internal procedures Manage and follow-up of registered incidents Create tickets, ensuring full traceability (logical link, reference) between the ticketing systems Communicate effectively with users and stakeholders Provide services to all stakeholders according to ITIL best practices Improve documentation and creating FAQs based on received calls Respond to SLAs Qualifications What would make you a fit for the role: University degree/Vocational Training Institute (IEK) diploma in Information Technology Good knowledge of English language Understanding of ITIL support processes - ITIL Foundation Certification is a plus Experience with Ticketing Systems Basic experience/knowledge of Database Administration Communication skills Interaction skills - Customer service oriented Team spirit Able to work in multi-cultural environment Able to work according to processes and procedures Additional Information Being a part of the Netcompany team, you will be provided with: The opportunity to work in a modern environment & in a hybrid working model A seamless onboarding experience and a buddy to support you on your first steps A competitive compensation & benefits package Health and life insurance program Meal allowance Well-being activities (on premises) Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) A personalized development plan for targeted career growth If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! Our branch in Patras employs 180+ talented professionals, working on a variety of EU mission-critical projects! Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/