Application Support Analyst

Job description

Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description *THIS POSITION IS REMOTE IN THE USA. *Unable to provide sponsorship at this time The AI & Automation Catalyst is a senior, hands-on role focused on transforming the Application Support organization into an AI-first, automation-driven team. This individual will eliminate manual operational toil by building AI agents, automation scripts, and self-healing workflows while mentoring teams to adopt automation as a core operational mindset. Key Responsibilities Automation & AI Implementation Build and deploy AI agents and automation workflows for support operations. Automate repetitive tasks including log parsing, data validation, and incident triage. Develop self-healing solutions for common operational failures. Integrate AI workflows with tools such as ServiceNow and Dynatrace. Advanced Incident Support Create intelligent workflows that analyze logs, query databases, and provide RCA insights. Deliver automated operational context for incoming incidents. Improve incident response through proactive automation. Team Enablement & Change Leadership Mentor Application Support teams on practical AI usage. Convert manual troubleshooting runbooks into automated workflows. Promote an automation-first culture through hands-on coaching and quick wins. Operational Improvement Identify recurring operational inefficiencies and automate solutions. Track automation impact through metrics such as MTTR and manual hours saved. Develop scalable automation best practices for broader organizational adoption. Qualifications 10+ years of deep Operational experience Hands-on AI Proficiency: Demonstrated ability to implement Generative AI, Vector Search, and AI Agents (Oracle or Google Cloud context preferred). Must be highly functional in SQL, Python, and Scripting; able to "dig into" issues and build the solution immediately. Change management skills, proven ability to operate as a "self-starter" and influence team culture without formal authority. Excellent ability to translate complex AI concepts into practical, everyday support tools. Individual contributor focused on building not managing people Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership; Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme; Health: Global internal wellbeing programme, access to wellbeing apps; Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations. Additional Employee Requirements Participation in both internal meetings and external meetings via video calls, as necessary. Ability to go into corporate or client offices to work onsite, as necessary. Prolonged periods of remaining stationary at a desk and working on a computer, as necessary. Ability to bend, kneel, crouch, and reach overhead, as necessary. Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary. Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary. For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function. *If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship. USA Benefits (Full time roles only, does not apply to contractor positions) Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options Flexible Spending Accounts (Medical, Transit, and Dependent Care) Employer Paid Life Insurance and AD&D Coverages Health Savings account paired with our low-cost High Deductible Medical Plan 401(k) Safe Harbor Retirement plan with employer match with immediately vest At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.