Application Support Analyst : CPS Install

Job description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. Are you a natural problem solver with a passion for customer satisfaction? Join our dynamic team as an Application Support Analyst you will provide implementation assistance, application training, and problem resolution to customers. We are looking for a customer focused, organized, detail oriented, highly motivated individual. You would be in a fast-paced environment with an experienced group of individuals that assist financial institutions with resolving their technical and procedural issues, while building the relationship between Jack Henry and our customers. This position is a hybrid role in any of the following office locations: Springfield, MO or Monet, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product. Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation. Oversees/performs system set-up for customer (i.e., parameter set-up). Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote. Communicates the customer’s needs/expectations with programmers, other team members, and team leader. Maintains effective communication with customer throughout entire project/case. May perform other job duties as assigned. What you’ll need to have: Minimum of 18 months experience in a financial institution, applications analysis or software implementation. Ability to travel 10%. What would be nice for you to have: Developing professional expertise. Works on non-complex to projects with no supervision and/or moderately complex projects with supervision/ technical assistance. Exercises judgment within defined procedures and practices. General knowledge in the following areas: Financial/credit union or related industry. JHA products, equivalent competitor products, and understanding of application functions. Computer skills with knowledge of applications including Microsoft Office Suite. General knowledge of information systems. Business operations and procedures including concepts, structures, etc. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.