Application Support Engineer *

Job description

About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation. About the role At Cronos Europa , we continuously collaborate with European Institutions and Agencies on large-scale digital transformation initiatives that support millions of users across Europe. As part of our ongoing growth, we are building a talent pool of Application Support Engineers who are interested in future opportunities within European Institutions. Whether you are an experienced support professional or looking to further develop your expertise in application support, we would be interested in connecting with you. In this role, you will contribute to the support, maintenance, and continuous improvement of business-critical applications used to manage complex European programmes, services, and operations. You will act as a key point of contact between users, business stakeholders, and technical teams, helping to ensure a high level of service quality and user satisfaction. Key Responsibilities Receive, analyse, and manage incidents, service requests, and user inquiries through various support channels. Provide first-line and/or second-line support for business applications and digital platforms. Investigate functional and technical issues, identify root causes, and coordinate solutions with development and infrastructure teams. Monitor application performance and ensure service continuity. Keep users informed on incident status, progress, and resolution. Escalate complex issues when appropriate and follow up until closure. Contribute to the creation and maintenance of knowledge bases, user guides, procedures, and technical documentation. Support user acceptance testing, releases, and system upgrades when required. Deliver training sessions, demonstrations, and knowledge-sharing activities to end users and stakeholders. Collaborate closely with business representatives, project teams, and external service providers. Participate in continuous service improvement initiatives and process optimisation activities. Ensure compliance with IT service management best practices and established support procedures. Your Profile Higher education degree or equivalent professional experience. Previous experience in Application Support, Service Desk, Helpdesk, IT Support, Business Application Support, or a similar role. Good understanding of incident management and problem-solving methodologies. Strong analytical mindset with the ability to investigate and resolve issues efficiently. Excellent communication and customer-oriented skills. Ability to work effectively in multicultural and international environments. Strong team spirit combined with the ability to work independently. Proactive, solution-oriented, and capable of managing multiple priorities. Comfortable interacting with both technical and non-technical stakeholders. Experience working with ticketing and service management tools is considered an asset. Knowledge of ITIL principles and IT Service Management practices is a plus. Experience supporting applications within public sector organisations or European Institutions would be advantageous. Excellent command of English (minimum C1 level). Additional European languages are considered an asset. Availability to work in Brussels, Luxembourg, Strasbourg, or other European Institution locations depending on project requirements. Why Cronos Europa ? At Cronos Europa , we combine the strength of one of Europe's largest ICT ecosystems with the agility of a specialised consulting partner serving European Institutions. By joining our talent pool, you will: Gain access to exciting future opportunities within European Institutions and Agencies. Contribute to projects that have a direct impact on European citizens and public services. Work in an international, multicultural, and highly collaborative environment. Develop your technical and professional skills through continuous learning opportunities. Benefit from long-term career perspectives within a growing organisation. Join a network of passionate IT professionals delivering innovative digital solutions across Europe. Interested in future opportunities as an Application Support Engineer? Join our talent pool today and stay connected with Cronos Europa for upcoming projects within the European Institutions.