Application Support Engineer

Job description

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions. Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients. We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below! ### Responsibilities: - Monitoring and support of the production environment, including daily scheduling and operational activities - Incident and problem management - Deployment of business releases, including planned, ad hoc, and emergency releases - Creation and maintenance of operational documentation - Participation in the development and testing of backup and disaster recovery (DR) plans - Collaboration with application developers and testers - Automation of operational tasks and procedures - Independent and proactive approach to work execution ### Requirements: - You hold a relevant higher education degree or have equivalent professional experience in the field. - You are committed to learning the latest Microsoft Cloud CRM technologies in a banking environment covering multiple countries. - You have knowledge of, or are willing to learn, the operation and support of both on-premises and cloud-based applications. - You are flexible, eager to develop your skills, and capable of motivating others. - You have strong conflict resolution and problem-solving skills. - Professional proficiency in English is required for the role, particularly for working with technical and operational documentation. ### Advantages: - You have knowledge of sales support applications, particularly **Microsoft Dynamics CRM** and **Power Apps**. - Experience participating in **Microsoft CRM projects**. - Experience in **Microsoft Power Platform development and/or operations support**. - Knowledge of **application operation and support processes**.