We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes. This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments. Full-time (40h) role with on-call rotations, including weekend coverage.ResponsibilitiesProvide L2/L3 production support for critical media applications Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes Analyze logs, metrics, and traces to identify root causes Resolve incidents using runbooks and SOPs, escalating when required Partner with Engineering and SRE teams, providing clear technical context Support live streaming pipelines and video transcoding workflows Diagnose issues related to: - Stream ingest failures - Transcoder job errors and performance bottlenecks - Output quality, latency, and availability Participate in on-call rotations, including weekends Document incidents, RCAs, corrective and preventive actions Continuously improve monitoring, alerting, runbooks, and SOPsRequirementsRequired Experience in Application Support, Production Support, or Reliability Engineering roles Hands-on experience with Go (code reading and debugging) Strong experience with Kubernetes and Google Cloud Platform (GCP) Proven experience supporting live streaming and video transcoding workflows Experience participating in on-call rotations Strong analytical and troubleshooting skills Ability to perform effectively during high-pressure incidents Nice to Have Experience in media, broadcast, or streaming platforms Familiarity with live event operations Experience with Grafana, Prometheus, or similar monitoring tools Experience with ServiceNow, PagerDuty, Slack Understanding of SRE concepts (SLIs, SLOs, error budgets) BenefitsAt Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy: A stable, long-term contract with opportunities for career growth Private health insurance A remote-friendly culture that promotes work-life balance Continuous training, mentorship, and learning programs to keep you at the forefront of the industry Free access to AI training resources and state-of-the-art AI tools to elevate your daily work A flexible Paid Time Off (PTO) policy as well as paid holiday days Challenging, world-class software projects for clients in the US and LatAm Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.
We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.
You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.
Responsibilities
- Provide L2/L3 production support for critical media applications
- Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
- Analyze logs, metrics, and traces to identify root causes
- Resolve incidents using runbooks and SOPs, escalating when required
- Partner with Engineering and SRE teams, providing clear technical context
- Support live streaming pipelines and video transcoding workflows
- Diagnose issues related to:
- Stream ingest failures
- Transcoder job errors and performance bottlenecks
- Output quality, latency, and availability
- Participate in on-call rotations, including weekends
- Document incidents, RCAs, corrective and preventive actions
- Continuously improve monitoring, alerting, runbooks, and SOPs
Requirements
Required
- Experience in Application Support, Production Support, or Reliability Engineering roles
- Hands-on experience with Go (code reading and debugging)
- Strong experience with Kubernetes and Google Cloud Platform (GCP)
- Proven experience supporting live streaming and video transcoding workflows
- Experience participating in on-call rotations
- Strong analytical and troubleshooting skills
- Ability to perform effectively during high-pressure incidents
Nice to Have
- Experience in media, broadcast, or streaming platforms
- Familiarity with live event operations
- Experience with Grafana, Prometheus, or similar monitoring tools
- Experience with ServiceNow, PagerDuty, Slack
- Understanding of SRE concepts (SLIs, SLOs, error budgets)
Benefits
At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:
- A stable, long-term contract with opportunities for career growth
- Private health insurance
- A remote-friendly culture that promotes work-life balance
- Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
- Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
- A flexible Paid Time Off (PTO) policy as well as paid holiday days
- Challenging, world-class software projects for clients in the US and LatAm
- Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.
Devsu is a technology agency that provides software development services, IT augmentation, and staffing. Offering both onsite and remote teams, our staff brings their expertise to your team in a way that best aligns with your current business needs.Since our inception, Devsu has been at the forefront of the web and mobile revolution. We create mission-critical and premium experiences for mobile and web platforms. “Devsu is one of the best places to work as a software engineer. The founders have built a culture that emphasizes professional growth. The company values quality and continuous learning, encouraging team members to collaborate and share knowledge across its very deep pool of talent. Opinions are not only heard, they’re valued. Work with the latest tech alongside the best in the industry– that’s Devsu.”Nersa Acosta - Facebook Engineer & Former Devsu Team Member.
Devsu is a technology agency that provides software development services, IT augmentation, and staffing. Offering both onsite and remote teams, our staff brings their expertise to your team in a way that best aligns with your current business needs.
Since our inception, Devsu has been at the forefront of the web and mobile revolution. We create mission-critical and premium experiences for mobile and web platforms.
“Devsu is one of the best places to work as a software engineer. The founders have built a culture that emphasizes professional growth. The company values quality and continuous learning, encouraging team members to collaborate and share knowledge across its very deep pool of talent. Opinions are not only heard, they’re valued. Work with the latest tech alongside the best in the industry– that’s Devsu.”
Nersa Acosta - Facebook Engineer & Former Devsu Team Member.
