Application Support & Maintenance Specialist (m/f/d)

Job description

Your mission We are looking for a member of staff to work in our growing Systems Department, which is a core area of our school group. As part of this forward-thinking team, there are plenty of opportunities to learn and develop new skills in the development of our systems portfolio, including iSAMS, My School Portal, SchoolPost, SOCS, OpenApply, Microsoft Teams and Seesaw. We use these systems pro-actively to support the academic and business needs of the organisation, including self-hosting our iSAMS solution and engaging extensively with SQL scripting and SSRS reporting. The ideal candidate for this role will have a passion for ensuring customer happiness of our users (pupils, parents and staff) and keeping on top of tasks within a busy and varied field of work. Main Responsibilities This is a key role in the St. George's Systems department, with a focus on: Providing first-line resolution or diagnosis of incidents and support requests Supporting users to make the most of the systems with which they work Maintaining existing systems to ensure they function in a stable, secure, reliable and efficient manner, and that data integrity and quality is maintained Manage projects relating to systems implementation and enhancement Your profile Skills & Experience: A range of technical experience with excellent ICT skills, including Microsoft Office experience The ability to communicate technical concepts to a non-technical audience Experience of supporting school software solutions is desirable but not essential Strong analytical ability Fluent command of written and spoken English (German language skills are not required) Behavioural competencies: Strong team player & communicator Able to balance multiple priorities and still achieve thoughtful and high-quality contributions Excellent interpersonal and communication skills, inspiring trust and warmth Willingness to build understanding of technical systems and learn new skills Disciplined, with a high degree of integrity and work ethic Self-motivated and independent Why us? You can expect a challenging and responsible, international working environment with flat hierarchies and a performance-related salary A better work-life balance through flexible working hours and the option to work from home Your well-being is taken care of in the form of free drinks, fruit and healthy snacks, as well as discounted meals in our school canteen You will receive a subsidy for your private internet connection or your public transport ticket, as well as attractive employee discounts via corporate benefits To top it all off, you can look forward to free parking right in front of the building and the offer of a company pension scheme